15%

increase in digital channel use, enabling contact centre team to handle winter call volumes without additional resource.

Job Management

Complete control and visibility across the lifecycle of work. Unify every aspect of work order planning, delivery and mobile working with our integrated Job Management capability.

Control and Visibility

With integrated dashboards, mobile working, and real-time performance tracking, you gain the operational oversight needed to deliver high-quality service first-time, every time.

City of Edinburgh Council

The City of Edinburgh Council is one of the largest local authorities in the UK, with over 17,000 staff providing high-quality services to nearly 500,000 people. 

Facing budget constraints, increased service demands, and higher customer expectations, they partnered with CGI in 2019 to implement Totalmobile’s job management and mobile working capabilities for their Social Housing Repairs and Maintenance Service. This transformation delivers social housing tenants a 24/7 digital platform to request repairs conveniently. Since implementing the new integrated solution, the Council has experienced an increase in digital channel use of 15%, allowing the contact centre team to handle winter call volumes without additional resources.

In our case study below, discover how Totalmobile improved the Council’s services without expensive technology investments.

“Adopting Totalmobile is helping us to digitise and continuously develop the service for our tenants and workforce members, who often visit different parts of the city in one shift.”

Councillor Jane Meagher, Housing Convener, City of Edinburgh Council
City of Edinburgh Council case study cover.
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