Traditionally, support issues like housing repairs or tenancy queries required in-person visits or drop-in centre appointments. Totalmobile’s Remote Assist capability, powered by advanced video diagnostic technology, changes that.
By enabling real-time video support, screen sharing, annotation, and voice communication, problems can often be diagnosed and resolved remotely—minimising unnecessary appointments and travel. This leads to faster issue resolution, lower operational costs, and an improved service experience for both staff and customers.
Key features include:
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Remote Video Support
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Screen Sharing
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Annotation Tools
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Voice Connection & Recording
For more details, download our Solutions Overview brochure.
