Visibility and Control
With integrated dashboards, mobile working, and real-time performance tracking, you gain the operational oversight needed to deliver high-quality service first-time, every time.
Making a difference
Sheffield City Council is responsible for providing a comprehensive range of services across the city.
Job Management
Complete control and visibility across the lifecycle of work. Unify every aspect of work order planning, delivery and mobile working with our integrated Job Management capability.
Sheffield City Council
With a population of over 730,000 Sheffield City Council is England’s third largest district authority. The Council is one of the major employers in the city, employing over 8,000 people. Sheffield’s Housing and Repairs service comprises of approx. 540 employees segmented into 350 trade operative’s and 190 back office staff.
Sheffield City Council required a solution that would minimise the amount of time staff needed to spend logging and planning maintenance requests from residents. They wanted a system that would provide customers with the ability to book repairs appointments easier and faster, while ensuring maintenance workers were better informed to complete jobs more effectively and efficiently.
Sheffield City Council carried out a soft market test to learn exactly what functionality existed and from this they created a detailed system specification of what they expected from any potential solution.
Within 6 months of the soft market test Sheffield had selected Totalmobile’s cloud-based job management capability, procured via the G-Cloud Framework. Read the full case study to find out more.
