Create the best schedule of work possible with our Dynamic Scheduling capability. By continuously aligning service demand with your available workforce, you can build schedules that respond to real-world change, maximise productivity and maintain service continuity.
Better manage the allocation of work to ensure field staff spend less time travelling or waiting and more time delivering service.
Automatically assign the best-suited team members to each task to reduce delays and repeat visits while better meeting SLA, KPI, and compliance requirements.
Removing unnecessary travel and streamlining job completion supports a more sustainable, lower-emission field service operation without compromise.
Dynamic Scheduling blends intelligent algorithms with full human oversight. By matching jobs to the worker delivering service, you can create and publish schedules based on your unique service goals.
Set clear priorities across different service types like minimising travel for routine maintenance, prioritising SLA deadlines for urgent repairs or increasing first-time fix rates.
Operating dynamically, schedules update to reflect changes occurring during service delivery, such as a job overrunning or a member of staff falling ill. This dynamic approach ensures you are always operating with the best possible schedule, regardless of the wider service environment.
Occasionally organisations prefer not to rely entirely on automated systems for scheduling. Simply use the intuitive drag-and-drop interface to assign or reschedule planned work manually or let the intelligent assistant generate recommendations that you can review and approve to stay on plan.
Assign jobs based on skills, availability, and current workload—ensuring no one is overburdened or underused. This helps reduce burnout, improve retention, and get the best out of your team, every day.
Dynamic Scheduling offers a suite of dashboards that give planners and service leaders the live insight they need to stay in control of daily operations. From job status to staff location and performance trends, each screen is designed to enhance visibility and control over service delivery.
Using simple colour coding to highlight job progress and flag tasks at risk, our dashboards help your planners understand progress and risk in an instant, taking proactive action to avoid service delays or SLA breaches
Access map-based views showing the live location, route, and status of your field workforce. This enables efficient coordination, smarter redeployment, and instant visibility of operational bottlenecks.
Unlock detailed metrics on job completion rates, travel efficiency, and workforce utilisation. Use these insights to improve future planning, optimise staff performance, and continuously improve service delivery.
In sectors where full-day schedules do not work—like reactive maintenance or urgent care—Dynamic Dispatch assigns jobs one at a time, based on real-time resource readiness and availability. Each task is assigned only when the previous job is completed, factoring in location, skill set, and service priority for an agile response.
Instead of receiving a list of jobs for the entire day, each field worker is assigned one job at a time. This approach empowers your planning team with extreme flexibility, allowing for efficient management of unexpected changes or demands.
