FSM

Field service management involves coordinating and supporting a mobile workforce to deliver services in the field. It can cover scheduling, resource management, real-time communication and operational oversight.

A field service management system is software used to coordinate and optimise the delivery of services by field-based teams. It helps manage tasks such as scheduling, dispatch, mobile workforce tracking, asset management and reporting to enable more efficient service delivery in the field.

Field service enables organisations to maintain critical assets and provide high-quality services where and when they are needed. Effective field service supports customer satisfaction, compliance, and operational efficiency.

Field service CRM connects customer data with field operations, giving mobile workers real-time access to service history, preferences, and contact information to deliver more personalised and efficient service.

A field service manager oversees a company’s mobile workforce and field operations. Their responsibilities often include scheduling and dispatching technicians, managing work orders, and resource allocation.

Field service management streamlines complex tasks and helps staff provide the service expected by the modern customer. It provides access to real-time data on service requests, customer information, and resource availability. This means being able to solve issues quickly with swift and reliable service. Automation is also a key part of field service management solutions. It eliminates time-consuming, manual tasks so staff can focus on what they do best –providing excellent customer service.