Providing the ability to capture and analyse all key aspects of service, Totalmobile’s Field Service Insight solution empowers service providers to access key information relating to service delivery to enhance services and make intelligent decisions that drive continuous improvement.
Provide frontline teams with a streamlined way of working while observing and reacting to in-day changes as they occur, enhancing efficiency and increasing the quality of service delivery.
Capture all relevant information at the point of service delivery and harness the wealth of data collected in the field to ensure that services are being delivered on time and to the standards expected.
Make informed decisions at the right time, positively impacting ongoing services while empowering management to understand long term trends that highlight improvement opportunities.
Providing a real time understanding of service delivery, field service intelligence capabilities deliver organisations with full insights into past, present and future service delivery, offering a 360-degree view of operational performance in real time.
Highlight individual contributions and identify areas for growth by receiving a consistent flow of performance related information between service providers and operatives, enhancing service intelligence and driving service quality and consistency.
Designed to meet the unique needs of your field workers, the introduction of a mobile working capability empowers workers to capture intelligent data and access crucial information on the go, streamlining working processes and ensuring quality service delivery.
