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Field Service Delivery

Streamline service delivery and increase the efficiency and quality of your workforce

With a focus on empowering the delivery of quality services, Totalmobile’s Field Service Delivery solution enables service providers to enhance the productivity of their workforce and ensure that services are being delivered on time and to the standards expected.

  • Dynamically schedule required work to available resources
  • Provide front line workers with a mobile solution that provides access to all visit details
  • Capture all required information and automatically update back-office systems
  • Lone worker protection features ensure the safety and wellbeing of staff

Increase Workforce Productivity

Ensure staff have everything they need to complete the job first time. Streamlining processes and removing paperwork, staff spend significantly more time delivering services and less time on admin.

Ensure Service Compliance

With guided workflows and the ability to capture all kinds of information at the point of service, service providers can be confident that services are being delivered as required with all standards being met.

Efficiently Allocate Work

Dynamic scheduling ensures you are always operating with the best schedule possible. Maximise efficiency and allocate work that aligns to other scheduling objectives such as skill prioritisation or continuity of service.

One Fully-Integrated Solution for Field Service Delivery

Empowering service providers to take a complete approach to managing the delivery of services.
Field service employee holding a tablet

Workforce Scheduling

The introduction of a dynamic scheduling capability enables service providers to effectively assign work to the staff resources available, maximising capacity in a way that is aligned to core objectives.

Workforce Scheduling AT A GLANCE:

Automated Scheduling

Meet service demands by automatically creating and publishing schedules to the workforce

Real-Time Monitoring

Rapidly react to in day changes to create amended schedules that ensure the best use of available resource

Operational Dashboards

Improve visibility on the progress of planned services to track the status of work and enhance operational control

Report Generation & Sharing

Create various executive dashboards and detailed reports, provide the right level of information to the right people
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Mobile Working

Designed to meet the unique needs of your field workers, the introduction of a mobile working capability empowers workers to capture intelligent data and access crucial information on the go, streamlining working processes and ensuring quality service delivery.

MOBILE WORKING AT A GLANCE:

Data Access

Seamlessly access all critical job information at the point of service via mobile device

Mobile Data Capture

Easily capture all required information associated to each job and automatically update back-office IT systems

Visit / Workflow Management

Manage workflows with guided job progression, ensuring compliant and quality services

Cloud-Based & Available Offline

Maintain full functionality while offline to ensure staff always remain productive.
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Mobile working hero
lone worker app

Lone Worker Protection

Empower your teams with a complete lone worker protection capability that covers all compliance bases and ensures the safety and wellbeing of your workforce in any environment.

LONE WORKER PROTECTION AT A GLANCE:

Direct-to-Workforce

Instant access to assistance via a range of device alerts, meaning help is only the push of a button away

Alarm Receiving Centre (ARC)

Dedicated 24/7 Alarm Receiving Centres (ARC) on standby to answer calls for assistance

Lone Worker Devices

Wide range of lone worker devices and a mobile app to choose from enabling staff to benefit from the device that best suits their needs

Compliant Worker Support

Fully managed BS8484:2022 service that ensures your staff receive the support they deserve
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“The best part about Totalmobile is that the schedules are calculated and ready to go in just 15 minutes. Our managers no longer need to spend their weekends preparing for the week ahead.”

Jason Chandler, Senior Operations Director at Kelly Group

See Field Service Delivery in action

Explore how Totalmobile’s field service expertise empowers you to deliver excellent field service the first time. From dynamic scheduling and mobile working to lone worker protection, discover how you can enhance service quality, ensure safety, and exceed customer expectations.

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