Field Engineer Tracking
Know where your field teams are at all times, so you can deliver faster, smarter service.
What is Field Engineer Tracking?
Field Engineer Tracking enables complete visibility of your field workforce, monitoring the whereabouts of mobile staff. It allows organisations to be proactive when planning where resources should be, ensuring efficient service is delivered for each visit and so improving customer engagement. Through Field Service Management software and GPS location tracking on your workforce’s mobile devices, organisations are able to track the exact location of their field engineers. Access to map functionality identifies where staff are located and creates the most efficient route for the next job to be completed. Organisations can ensure their field workforces’ safety through visibility of their location.
Struggling to track field engineers and meet SLAs?
Without a clear view of where your field engineers are and what they’re working on, it can be difficult to make decisions, respond to change, or consistently meet SLAs. Field engineer tracking brings everything together in the one place. So your team stays coordinated, productive and on track.
WHAT YOU GAIN WITH FIELD ENGINEER TRACKING:
- Know where every engineer is, at all times
Real-time GPS tracking gives you live status updates and ETA insights. - Reduce delays and wasted journeys
Optimised routing and automated job allocation means less travel, more jobs completed per day. - Keep customers in the loop automatically
Send real-time SMS and email notifications so customers know exactly when to expect your team. - Cut admin, not corners
Eliminate paper forms, reduce duplication, and give field teams tools that speed up reporting. - Hit SLA targets consistently
Plan and track every job with confidence—and make last-minute changes when things shift. - Protect your people
Lone worker safety features give you visibility and peace of mind across your mobile workforce.
This approach leads to positive outcomes for the organisation, field-based staff and the customer themselves:
Organisations have transparency over where their workforce is at any given time of the day.
Field based teams are able to provide real time information updates on each status of their job, while optimised job routes reduce the need to travel back and forth to the office.
Customers are kept informed at all times through SMS and email notification alerts such as when the field worker is on their way, this enables effective communication between field-based staff and the customer.
How Field Engineer Tracking drives real results
15% INCREASE IN OPERATIONAL EFFICIENCY
Driven by intelligent workforce planning optimisation
What helps deliver great Field Engineer Tracking?
Field Engineer Tracking helps deliver significant efficiencies for organisations and their field service workforce.
Visibility of engineer schedules
Field Engineer Tracking provides a complete view of the current status of jobs and visits carried out from user devices, including when work has started, is completed, is overrunning or scheduled to start late as well as the exact location of where each mobile worker is. This visibility allows planning managers to respond and react immediately ensuring services are delivered efficiently.
Optimised routes
Mobile workers journeys are fully optimised enabling efficient travel and reducing time and costs associated with travelling back and forth to the office. With improved visibility of where the work is versus where the jobs are, it also provides planners with increased understanding of the situation of work and helps indicate any potential decisions that need to be made.
Accurate capture of data
Field based staff can accurately capture photos, signatures and customer information from their mobile device while office-based staff can accurately track the whereabouts of staff and the status of each job. The ability to time and location stamp where data is captured, ensures compliance and the ability to evidence data.
Improve communication with customers
Delivering a consistent service for your customers ensures confidence in service delivery while improving communication between field-based staff and the customer. It keeps the customer more engaged with the organisation and the services being delivered and as a result of this improves the customer experience and satisfaction.
How Totalmobile enables great Field Engineer Tracking?
Totalmobile provide a suite of core products that provides organisations with a leading Field Engineer Tracking solution, leading to an increase in workforce capacity, cost efficiencies, compliance with standards and the overall customer experience.
Mobile Workforce Management – Totalmobile provides a mobile working solution that empowers the mobile workforce with the ability to capture intelligent data and access the information they need to deliver services effectively, first time. Read more about Mobilise.
Dynamic Workforce Scheduling – Totalmobile offers a dynamic scheduling solution that ensures the efficient allocation of resources to achieve complex scheduling goals based on time, location, availability and service levels. Read more about Optimise.
IoT Enabled Predictive Job Creation – Totalmobile provides IoT technologies, included connected sensors and rules engines that allow the creation of work to be automated and assigned without the need for human intervention. Read more about Sense
Cloud Based Job Management – Totalmobile provides a cloud based, intuitive job management solution that provides visibility and control of complex tasks, enabling the streamlined delivery of work. Read more about Connect
Service Data and Analytics – Totalmobile offers a data and analytics solution that provides organisations with access to rich data, offering deep insights into the delivery of field services. Read more about Insight.
Take control of your field workforce today
Ready to see how real-time engineer tracking can boost productivity, cut wasted travel, and hit every SLA?
