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Field Service Management Software
Let digital workforce management handle the complexities
Add fully integrated field service software into every aspect of operations to simplify processes, drive employee productivity, and boost your bottom line.
How does Totalmobile’s FSM System Deliver?
15% INCREASE IN OPERATIONAL EFFICIENCY
Driven by intelligent workforce planning optimisation
100% PAPERLESS FIELD SERVICE DELIVERED AT SCALE
Over 10,000 paper-based forms replaced, reducing admin work
Drive efficiencies across your entire business with field service management software
Improve mobile worker productivity
On-site data capture
Field teams can complete forms, take photos, capture signatures, and record details. All directly on-site. Data is stored in the cloud, available offline, and automatically updates back-office systems for instant visibility and accuracy.
Complete task visibility
Staff gets visibility of assigned jobs, tasks, and special instructions at a glance. Each job is supported with an approved workflow that workers can use to make sure all required steps are completed.
Smarter data entry
Say goodbye to endless forms. Customisable smart forms show only relevant questions based on job type and status, reducing manual entry and making on-site data capture faster and more accurate.
Intelligent field operation management
Efficient stock management
Real-time stock count improves inventory accuracy. Regular verification and automated supplier-linked ordering streamlines van stock replenishment.
Simplified sub-contractor management
Customisable smart forms reduce paperwork and capture only relevant data, making sub-contractor reporting faster, easier, and more accurate.
Live video support for faster issue resolution
Two-way video connects customers with office support. Issues can be triaged or resolved remotely, reducing unnecessary visits. Calls are stored for future reference or training.
Workforce scheduling made simple
Automate scheduling to create the best possible schedules
Complex scheduling made easy with automation. Automatically create the most efficient schedules, reduce travel time, and complete more jobs. Real-time adjustments handle disruptions like overrunning tasks or absences.
Flexible manual scheduling options
Prefer a hands-on approach? Our intuitive drag-and-drop interface makes manual scheduling straightforward and user-friendly. Alternatively, use our intelligent assistant for scheduling suggestions.
Real-time insights with scheduling dashboards
Get instant visibility into your scheduled operations with real-time dashboards. Monitor job statuses, team locations, and planned routes. Use detailed analytics on efficiency, staff performance, and task completion to make better decisions.
Features designed to transform your field service
Work Order Management
Simplify the entire work order lifecycle
- Create and assign work orders tailored to your workflows.
- Match jobs to technicians by skills and availability for first-time fixes.
- Automate inspections, follow-ups, and procurement tasks.
- Manage subcontractors and standardise processes with templates.
Workforce Scheduling & Rostering
Optimise your workforce for efficient, compliant service delivery
- Assign jobs dynamically based on availability, location, and skills.
- Design compliant rosters that balance demand, preferences, and coverage.
- Adjust schedules instantly for cancellations or emergencies.
- Reduce travel time and improve SLA performance with smarter planning.
Mobile Workforce Productivity & Safety
Empower and protect field teams with connected mobile tools
- Access customer, asset, and job data anytime via mobile app.
- Capture notes, photos, and communicate with the back office on the go.
- Work offline with automatic sync when reconnected.
- Keep lone workers safe with SOS alerts, GPS tracking, and check-ins.
Data Capture & Compliance
Collect accurate, compliant service data effortlessly
- Use smart, adaptive forms with photos, voice notes, and drop-downs.
- Guide workers through pre-approved steps to ensure completeness.
- Eliminate paperwork and improve data accuracy across teams.
- Enforce mandatory fields for quality, compliance, and audit readiness.
Service Dashboards
Get real-time visibility into field performance
- Track KPIs like job completion, SLAs, and technician utilisation.
- Use role-based dashboards for planners, supervisors, and executives.
- Identify trends & bottlenecks for continuous improvement.
- Customise views to scale with your organisation.
Service Intelligence
Turn operational data into actionable insight
- Track and analyse metrics like first-time fix rate and job duration.
- Forecast demand and identify root causes of recurring issues.
- Break down data silos with unified service analytics.
- Use AI-driven insights to improve performance and decision-making.
What’s the ROI on field service management software?
Organisations using Totalmobile unlock measurable gains across productivity, cost, and service delivery.
Field Service Management FAQs
What is field service management?
Field service management involves coordinating and supporting a mobile workforce to deliver services in the field. It can cover scheduling, resource management, real-time communication and operational oversight.
What is a field service management system?
A field service management system is software used to coordinate and optimise the delivery of services by field-based teams. It helps manage tasks such as scheduling, dispatch, mobile workforce tracking, asset management and reporting to enable more efficient service delivery in the field.
Why is field service important?
Field service enables organisations to maintain critical assets and provide high-quality services where and when they are needed. Effective field service supports customer satisfaction, compliance, and operational efficiency.
What is field service CRM?
Field service CRM connects customer data with field operations, giving mobile workers real-time access to service history, preferences, and contact information to deliver more personalised and efficient service.
What does a field service manager do?
A field service manager oversees a company’s mobile workforce and field operations. Their responsibilities often include scheduling and dispatching technicians, managing work orders, and resource allocation.
How can field service management increase customer satisfaction?
Field service management streamlines complex tasks and helps staff provide the service expected by the modern customer. It provides access to real-time data on service requests, customer information, and resource availability. This means being able to solve issues quickly with swift and reliable service. Automation is also a key part of field service management solutions. It eliminates time-consuming, manual tasks so staff can focus on what they do best –providing excellent customer service.
What ways can field service management improve your business?
By making workflows digital, FSM reduces paperwork and manual errors for faster service cycles. Real-time visibility into technician locations and availability enables smarter dispatching and reduced travel time. Quick access to customer history and asset information means technicians can provide more informed and effective service on the first visit, boosting customer satisfaction. Furthermore, the data collected from field work jobs provides insights into employee performance, helping to identify areas for improvement and cost reduction.
How much does field service management software cost?
For most businesses, FSM software is priced per user, per month, and costs vary depending on the features and number of users. Free or basic versions are usually not enough for enterprise-level needs, where advanced scheduling, mobile access, and integrations are required.
Field Service Management vs. Mobile Workforce Management
All The Key Differences
There is a simple way to remember the difference between Mobile Workforce Management (MWM) and Field Service Management: Mobile workforce management is viewed as managing human assets and resources…
Improve Workforce Productivity
Automate Admin Tasks
Reduce Operating Costs
Sustainability
