Leading field service management software
Let digital workforce management handle the complexities
Add fully integrated field service software into every aspect of operations to simplify processes, drive employee productivity, and boost your bottom line.
How does Totalmobile’s FSM System Deliver?
15% INCREASE IN OPERATIONAL EFFICIENCY
Driven by intelligent workforce planning optimisation
100% PAPERLESS FIELD SERVICE DELIVERED
Over 10,000 paper-based forms replaced, reducing admin work
Drive efficiencies across your entire business with field service management software
Improve mobile worker productivity
On-site data capture
Mobile work can make it challenging for field teams to access the necessary tools and information they need while on-site. With our field service management solutions, employees can complete job related forms, take photographs, capture signatures and record necessary details –all while on-site. All critical information is stored in the cloud and available offline to ensure smooth operations, even in remote areas. Any information that mobile workers input updates back-office systems automatically for immediate visibility across teams. This improves data accuracy and eliminates manual data entry at a later stage.
Complete task visibility
All staff gain a clear overview of the work that has been assigned to them, such as job details, and the specific task required. Special instructions can also be added to each visit, to efficiently brief mobile workers. Each job is supported with an approved workflow and forms that the user can update as they work. This lets employees make sure all required steps are completed for enhanced service quality.
Smarter data entry
Say goodbye to endless forms. Companies can create and customise forms that can be accessed and completed on the device. With smart forms, only the relevant questions are dynamically presented to the user based on numerous factors like job type and status.
Intelligent field operation management
Seamless work order management
Streamline every stage of work order management with one configurable cloud-based platform. Companies can tailor and scale the solution to evolving needs and processes. User training and post-deployment support let your teams fine-tune the system as their processes evolve and improve over time.
Replace traditional, time-consuming stock management
Real-time visibility of materials improves stock management. Regular field stock verification enables accurate inventory counts and discrepancy identification. Automated ordering and tracking, linked with suppliers, works to streamline van stock replenishment. This ensures efficient inventory control at a level that traditional approaches can’t achieve.
Simplified sub-contractor management
Say goodbye to endless forms. Companies can create and customise forms that can be accessed and completed on the device. With smart forms, only the relevant questions are dynamically presented to the user based on numerous factors like job type and status.
Live video stream to resolve issues easier and faster
Provide instant contact between customers and office based technical support with two-way video streaming. Customers can share exactly what they’re looking at and what the problem is, so support officers can triage the job or provide advice for simple fixes. This minimises unnecessary visits and provides an extremely useful starting point when an additional visit is required. The call is then stored for future use or training purposes if necessary.
Workforce scheduling made simple
Automate scheduling to operate with the best possible schedule
Complex scheduling made easy with automation. Automate workforce scheduling to deliver the most efficient schedules every time. Minimise travel, maximise completed jobs, and ensure resource continuity. With dynamic scheduling, real-time adjustments automatically support daily disruptions like overrunning tasks or sudden absences.
Flexible manual scheduling options
Prefer a hands-on approach? Our intuitive drag-and-drop interface makes manual scheduling straightforward and user-friendly. Alternatively, use our intelligent assistant for scheduling suggestions you can adjust as needed, combining automation, machine-learning and personal control for the best results.
Real-time insights with scheduling dashboards
Gain instant visibility into your scheduled operations with real-time dashboards. Monitor job statuses, team locations, and planned routes effortlessly. Detailed analytics on scheduling efficiency, staff performance, and task completion rates empower informed decisions and continuous improvement.
Features designed to transform your field service
Work Order Management
Simplify the entire work order lifecycle
- Create and assign work orders tailored to your workflows.
- Match jobs to technicians by skills and availability for first-time fixes.
- Automate inspections, follow-ups, and procurement tasks.
- Manage subcontractors and standardise processes with templates.
Mobile Worker Productivity
Empower field teams with real-time data & guided workflows
- Access customer, asset, and job info anytime via mobile app.
- Step-by-step job workflows ensure compliance and reduce training.
- Capture notes, photos, & communicate with back office on the go.
- Work offline with automatic sync when reconnected.
Workforce Scheduling
Optimise your workforce for efficient, flexible service delivery.
- Assign jobs dynamically based on availability, location, and skills.
- Prioritise tasks to meet SLAs and reduce travel time.
- Adjust schedules instantly for cancellations or emergencies.
- Track performance with real-time scheduling dashboards.
Data capture
Collect accurate and compliant service data effortlessly.
- Use smart, adaptive forms with photos, voice notes, and drop-downs.
- Guide workers through pre-approved steps to ensure completeness.
- Eliminate paperwork and improve data accuracy.
- Enforce mandatory fields for quality and compliance.
Service Dashboards
Get live insights to monitor and improve field service performance.
- Track KPIs like job completion, SLAs, and technician utilisation.
- Role-based views for planners, supervisors, and executives.
- Identify trends and bottlenecks with drill-down analytics.
- Customise dashboards to scale with your organisation.
Lone Worker Safety
Keep your mobile workforce safe with real-time monitoring and alerts.
- Equip workers with discreet safety apps and wearable alarms.
- Instant SOS and safety alerts for rapid emergency response.
- Scheduled check-ins and 24/7 monitoring via Alarm Receiving Centres.
- GPS tracking and compliance with legal duty of care.
Shift Patterns & Rostering
Build compliant, demand-led rosters quickly and flexibly.
- Design rosters with built-in compliance and employee preferences.
- Align workforce skills and availability to forecasted demand.
- Support flexible shifts to improve retention and coverage.
- Integrate rosters with job management and scheduling.
Unlock Service Intelligence
Turn operational data into actionable field service insights.
- Track KPIs like first-time fix, job duration, and compliance.
- Custom dashboards for managers and executives.
- Forecast demand and identify root causes of issues.
- Break down data silos for a unified analytics view.
What’s the ROI on field service management software?
Organisations using Totalmobile unlock measurable gains across productivity, cost, and service delivery.
Ensure employee safety in any environment
Your mobile workforce deserves round-the-clock protection. Our lone worker safety solutions offer easy-to-use smartphone apps and specialised devices featuring SOS alarms, safety alerts, and timed check-ins. Every alert is monitored 24/7 by our dedicated Alarm Receiving Centres (ARC), ensuring rapid response when your teams need it most. Choose from intuitive smartphone apps or a range of specialised devices, managed through a single-vendor service that supports compliance and the well-being of your frontline teams.
Gain complete visibility with Field Service Intelligence
Understand exactly how your services are performing in the past, present and future with field service intelligence. Get a unified view of performance, effortlessly track KPIs and SLAs to ensure compliance, and proactively boost customer satisfaction. Clear analytics and actionable insights help you optimise efficiency, manage risk, and drive continuous improvement of service delivery, making sure your operations always stay on track.
Ready to see field service management software in action?
Discover how Totalmobile’s software solutions for field service engineers can transform your operations, improve efficiency and enhance customer satisfaction.
