Welcome
Field Service Management Software
Simplify your digital workforce operations
Connect, schedule, and optimise your mobile workforce with Totalmobile’s field service management software
How does Totalmobile’s FSM platform deliver?
IMPROVE OPERATIONAL EFFICIENCY BY 15%
Driven by intelligent workforce planning optimisation
ACHIEVE 100% PAPERLESS FIELD SERVICE
Over 10,000 paper-based forms replaced, reducing admin work
Drive efficiencies across your entire business with field service management software
Improve mobile worker productivity
On-site data capture
- Complete forms, capture photos and signatures directly on-site.
- Work offline with automatic cloud sync for instant visibility.
- Ensure data accuracy and compliance across teams.
Complete data visibility
- See assigned jobs, tasks, and instructions at a glance.
- Follow approved workflows to ensure every step is completed.
- Support for field engineers with real-time guidance.
Smarter data entry
- Customisable smart forms show only relevant questions by job type.
- Reduce manual entry and speed up on-site data capture.
- Eliminate paperwork and improve accuracy.
Intelligent field operation management
Efficient stock management
- Get real-time stock counts to improve inventory accuracy.
- Automate regular stock verification and van replenishment.
- Link suppliers for seamless, automated ordering.
Simplified sub-contractor management
- Use smart, customisable forms to reduce paperwork.
- Capture only relevant data for faster, more accurate reporting.
- Streamline compliance and auditing for all subcontracted work.
Live video support for faster issue resolution
- Connect customers with office support via two-way video.
- Triaging and remote issue resolution reduces unnecessary visits.
- Record calls for training and future reference.
Workforce scheduling made simple
Automated scheduling
- Create efficient schedules automatically to reduce travel time.
- Complete more jobs with smarter, optimized routes.
- Handle disruptions in real time, including overrunning tasks and absences.
Flexible manual scheduling options
- Drag-and-drop interface for hands-on schedule adjustments.
- Use intelligent assistant suggestions for optimal planning.
- Balance workforce demand, preferences, and compliance easily.
Real-time insights with scheduling dashboards
- Monitor jobs, team locations, and planned routes in real time.
- Access detailed analytics on staff performance and task completion.
- Make informed decisions to improve efficiency and SLA adherence.
Features designed to transform your field service management
Work Order Management
Simplify the entire work order lifecycle
- Create and assign work orders tailored to your workflows.
- Match jobs to technicians by skills and availability for first-time fixes.
- Automate inspections, follow-ups, and procurement tasks.
- Manage subcontractors and standardise processes with templates.
Workforce Scheduling & Rostering
Optimise schedules with real-time insights
- Assign jobs dynamically based on availability, location, and skills.
- Design compliant rosters that balance demand, preferences, and coverage.
- Adjust schedules instantly for cancellations or emergencies.
- Reduce travel time and improve SLA performance with smarter planning.
Mobile Workforce Productivity & Safety
Boost productivity and protect field teams
- Access customer, asset, and job data anytime via mobile app.
- Capture notes, photos, and communicate with the back office on the go.
- Work offline with automatic sync when reconnected.
- Keep lone workers safe with SOS alerts, GPS tracking, and check-ins.
Data Capture & Compliance
Collect accurate, compliant service data effortlessly
- Use smart, adaptive forms with photos, voice notes, and drop-downs.
- Guide workers through pre-approved steps to ensure completeness.
- Eliminate paperwork and improve data accuracy across teams.
- Enforce mandatory fields for quality, compliance, and audit readiness.
Service Dashboards
Get real-time visibility into field performance
- Track KPIs like job completion, SLAs, and technician utilisation.
- Use role-based dashboards for planners, supervisors, and executives.
- Identify trends & bottlenecks for continuous improvement.
- Customise views to scale with your organisation.
Service Intelligence
Turn operational data into actionable insight
- Track and analyse metrics like first-time fix rate and job duration.
- Forecast demand and identify root causes of recurring issues.
- Break down data silos with unified service analytics.
- Use AI-driven insights to improve performance and decision-making.
What’s the ROI on field service management software?
Organisations using Totalmobile unlock measurable gains across productivity, cost, and service delivery.
Field Service Management FAQs
What is field service management?
Field service management involves coordinating and supporting a mobile workforce to deliver services in the field. It can cover scheduling, resource management, real-time communication and operational oversight.
What is a field service management system?
A field service management system is software used to coordinate and optimise the delivery of services by field-based teams. It helps manage tasks such as scheduling, dispatch, mobile workforce tracking, asset management and reporting to enable more efficient service delivery in the field.
Why is field service important?
Field service enables organisations to maintain critical assets and provide high-quality services where and when they are needed. Effective field service supports customer satisfaction, compliance, and operational efficiency.
What is field service CRM?
Field service CRM connects customer data with field operations, giving mobile workers real-time access to service history, preferences, and contact information to deliver more personalised and efficient service.
What does a field service manager do?
A field service manager oversees a company’s mobile workforce and field operations. Their responsibilities often include scheduling and dispatching technicians, managing work orders, and resource allocation.
How can field service management increase customer satisfaction?
Field service management streamlines complex tasks and helps staff provide the service expected by the modern customer. It provides access to real-time data on service requests, customer information, and resource availability. This means being able to solve issues quickly with swift and reliable service. Automation is also a key part of field service management solutions. It eliminates time-consuming, manual tasks so staff can focus on what they do best –providing excellent customer service.
What ways can field service management improve your business?
By making workflows digital, FSM reduces paperwork and manual errors for faster service cycles. Real-time visibility into technician locations and availability enables smarter dispatching and reduced travel time. Quick access to customer history and asset information means technicians can provide more informed and effective service on the first visit, boosting customer satisfaction. Furthermore, the data collected from field work jobs provides insights into employee performance, helping to identify areas for improvement and cost reduction.
How much does field service management software cost?
For most businesses, FSM software is priced per user, per month, and costs vary depending on the features and number of users. Free or basic versions are usually not enough for enterprise-level needs, where advanced scheduling, mobile access, and integrations are required.
Field Service Management vs. Mobile Workforce Management
All The Key Differences
There is a simple way to remember the difference between Mobile Workforce Management (MWM) and Field Service Management: Mobile workforce management is viewed as managing human assets and resources…
Improve Workforce Productivity
Automate Admin Tasks
Reduce Operating Costs
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