Field Service Management Software
Let digital workforce management handle the complexities
Add fully integrated field service software into every aspect of operations to simplify processes, drive employee productivity, and boost your bottom line.
How does Totalmobile’s FSM System Deliver?
15% INCREASE IN OPERATIONAL EFFICIENCY
Driven by intelligent workforce planning optimisation
100% PAPERLESS FIELD SERVICE DELIVERED AT SCALE
Over 10,000 paper-based forms replaced, reducing admin work
Drive efficiencies across your entire business with field service management software
Improve mobile worker productivity
On-Site Data Capture
Field teams can complete forms, take photos, capture signatures, and record details. All directly on-site. Data is stored in the cloud, available offline, and automatically updates back-office systems for instant visibility and accuracy. This also eliminates manual data entry at a later stage.
Complete Task Visibility
All staff get visibility of assigned jobs, tasks, and special instructions at a glance. Each job is supported with an approved workflow that workers can use to make sure all required steps are completed.
Smarter Data Entry
Say goodbye to endless forms. Customisable smart forms show only relevant questions based on job type and status, reducing manual entry and making on-site data capture faster and more accurate.
Intelligent field operation management
Seamless Work Order Management
Streamline every stage of work orders with a configurable cloud platform. Tailor and scale the system to evolving processes, with training and ongoing support to refine workflows over time.
Efficient Stock Management
Real-time material visibility improves inventory accuracy. Regular verification and automated supplier-linked ordering streamline van stock replenishment, achieving efficiency beyond traditional methods.
Simplified Sub-Contractor Management
Customisable smart forms reduce paperwork and capture only relevant data, making sub-contractor reporting faster, easier, and more accurate.
Live Video Support for Faster Issue Resolution
Two-way video connects customers with office support. Issues can be triaged or resolved remotely, reducing unnecessary visits. Calls are stored for future reference or training.
Workforce scheduling made simple
Automate scheduling to create the best possible schedules
Complex scheduling made easy with automation. Automatically create the most efficient schedules, reduce travel time, complete more jobs, and keep resources organised. Real-time adjustments handle disruptions like overrunning tasks or unexpected absences.
Flexible manual scheduling options
Prefer a hands-on approach? Our intuitive drag-and-drop interface makes manual scheduling straightforward and user-friendly. Alternatively, use our intelligent assistant for scheduling suggestions.
Real-time insights with scheduling dashboards
Get instant visibility into your scheduled operations with real-time dashboards. Monitor job statuses, team locations, and planned routes. Use detailed analytics on efficiency, staff performance, and task completion to make better decisions and keep improving.
Features designed to transform your field service
Work Order Management
Simplify the entire work order lifecycle
- Create and assign work orders tailored to your workflows.
- Match jobs to technicians by skills and availability for first-time fixes.
- Automate inspections, follow-ups, and procurement tasks.
- Manage subcontractors and standardise processes with templates.
Mobile Worker Productivity
Empower field teams with real-time data & guided workflows
- Access customer, asset, and job info anytime via mobile app.
- Step-by-step job workflows ensure compliance and reduce training.
- Capture notes, photos, & communicate with back office on the go.
- Work offline with automatic sync when reconnected.
Workforce Scheduling
Optimise your workforce for efficient, flexible service delivery.
- Assign jobs dynamically based on availability, location, and skills.
- Prioritise tasks to meet SLAs and reduce travel time.
- Adjust schedules instantly for cancellations or emergencies.
- Track performance with real-time scheduling dashboards.
Data capture
Collect accurate and compliant service data effortlessly.
- Use smart, adaptive forms with photos, voice notes, and drop-downs.
- Guide workers through pre-approved steps to ensure completeness.
- Eliminate paperwork and improve data accuracy.
- Enforce mandatory fields for quality and compliance.
Service Dashboards
Get live insights to monitor and improve field service performance.
- Track KPIs like job completion, SLAs, and technician utilisation.
- Role-based views for planners, supervisors, and executives.
- Identify trends and bottlenecks with drill-down analytics.
- Customise dashboards to scale with your organisation.
Lone Worker Safety
Keep your mobile workforce safe with real-time monitoring and alerts.
- Equip workers with discreet safety apps and wearable alarms.
- Instant SOS and safety alerts for rapid emergency response.
- Scheduled check-ins and 24/7 monitoring via Alarm Receiving Centres.
- GPS tracking and compliance with legal duty of care.
Shift Patterns & Rostering
Build compliant, demand-led rosters quickly and flexibly.
- Design rosters with built-in compliance and employee preferences.
- Align workforce skills and availability to forecasted demand.
- Support flexible shifts to improve retention and coverage.
- Integrate rosters with job management and scheduling.
Unlock Service Intelligence
Turn operational data into actionable field service insights.
- Track KPIs like first-time fix, job duration, and compliance.
- Custom dashboards for managers and executives.
- Forecast demand and identify root causes of issues.
- Break down data silos for a unified analytics view.
What’s the ROI on field service management software?
Organisations using Totalmobile unlock measurable gains across productivity, cost, and service delivery.
Ensure employee safety in any environment
Your mobile workforce deserves round-the-clock protection. Our lone worker safety solutions offer easy-to-use smartphone apps and specialised devices featuring SOS alarms, safety alerts, and timed check-ins. Every alert is monitored 24/7 by our dedicated Alarm Receiving Centres (ARC), ensuring rapid response when your teams need it most. Choose from intuitive smartphone apps or a range of specialised devices, managed through a single-vendor service that supports compliance and the well-being of your frontline teams.
Gain complete visibility with Field Service Intelligence
Understand exactly how your services are performing in the past, present and future with field service intelligence. Get a unified view of performance, effortlessly track KPIs and SLAs to ensure compliance, and proactively boost customer satisfaction. Clear analytics and actionable insights help you optimise efficiency, manage risk, and drive continuous improvement of service delivery, making sure your operations always stay on track.
Take the first step towards more efficient field service operations
Ready for boosted productivity, reduced cost and enhanced customer service?
