Comprehensive Service Intelligence
Seamlessly access all service analytics capabilities—Business Intelligence, Performance Intelligence, and Applied Intelligence—at your fingertips, all in one location.
25%
improvement in visit response time.
Field Service Intelligence
A complete field service intelligence solution, that enables organisations to gain a full understanding of past, present and future service performance.
Baxi
Baxi has implemented Totalmobile’s Field Service Intelligence capability to provide a real-time understanding of ongoing service performance for data-led decision-making rather than gut feeling. By keeping in touch with all that is going on across their field workforce, they can keep their promise to their customers and ensure a quality service is delivered while proactively dealing with any potential risks to the plan. Watch the complete video case study or download the print version to learn more.
- Contract sales grew by 5,000 sales per month
- The customer experience metric, NPS, improved from 68 to 72
- Improved FTF rate – revisits down from 19.2% to 17.8%
- Average times for engineer revisit fell from 6 days to 3.5 days
