Shift Pattern Design
Create and implement sustainable shift patterns with our shift planning experts. Better control operational costs and ensure every shift runs smoothly.
Making a difference
Bolton at Home is a social housing provider who help customers to remain independent in their own homes with a community alarm service and adaptations.
Workforce Rostering
Design and implement the best shift patterns for your organisation, balancing employee well-being, operational efficiency, and cost-effectiveness.
Bolton at Home
Bolton at Home is a social housing provider and owns 18,200 homes. It also provides the Careline community alarm services which supports over 6,500 older customers across all tenures 24 hours a day, 365 days a year.
Creating new 24/7 shift patterns enabled the call handling and mobile response provision to better meet increasing and variable customer demand whilst delivering productivity and efficiency gains..
Results
- Restructuring vital services for their vulnerable customers
- Ensuring they could reduce complexity, increase efficiencies and support employee well-being
- Ensuring a quick delivery of a range of optimised shift patterns for their employees to consider
