Operational Efficiencies
With Mobile Working, organisations experience significant efficiency savings through the reduction in operational costs such as paper, printing and fuel consumption.
15%
increase in gas service KPI compliance.
Mobile Working
Paperless, first-time service delivery. Our Mobile Working capability empowers your field workforce to capture field data and access important job details anytime, online or offline.
Caerphilly Council
Caerphilly Council provide services to over 180,000 people, comprised across 33 wards. They’ve been committed to creating efficiencies within the Council to not only reduce costs but improve the service provided to the public.
They’ve been a valued Totalmobile customer since 2009 and have utilised our Mobile Working capability solution to achieve streamlined processes and increased productivity with their repairs teams.
Caerphilly Council identified a number of key issues that were causing inefficiencies for their repairs team. These predominately lay around workforce management and their electronic appointment system; there was no structure to the assignment of jobs causing inefficiencies in the allocation of work and resulted in excessive travel times for field teams.
The implementation of Totalmobile’s Mobile Working capability has reduced workload backlogs from 7000+ to a more manageable/ sustainable amount and contributes to improved operative performance.
Read the full case study to learn more.
