Our Job Management capability unifies every aspect of work order planning and delivery via one fully integrated solution. With integrated dashboards, mobile working, and real-time performance tracking, you gain the operational oversight needed to deliver high-quality service first-time, every time.
Track costs, margins, and profitability in real-time. From individual line items to total project spend, make informed decisions that improve financial control.
Help your field teams spend more time delivering services and less time chasing paperwork with a powerful mobile app.
Drill down from region to job to task in seconds and intervene proactively to keep services on track.
Configurable dashboards do more than show historic performance — they provide your teams with real-time, actionable insight into the status of every job. Colour-coded tiles highlight job risks, urgent actions, and late-running work, helping planners prioritise and intervene proactively to keep services on track.
Drill into any tile to view detailed job data, associated work orders, complete outstanding actions, and book work in real-time. As tasks are completed, dashboards automatically update to reflect the most current status.
Plan and manage every work order with clarity whether you’re delivering reactive repairs, planned maintenance, or complex multi-phase projects. Assign and sequence tasks with drag-and-drop ease using calendar or GANTT-style timelines to manage dependencies, view availability, and reduce job clashes.
Job Management automatically updates the job status as each step occurs. Delays are flagged in real time, helping you address risks before they impact the bigger picture.
Job Management provides complete visibility into material usage. Field engineers are prompted to verify stock during job completion, improving van stock accuracy and minimising waste.
Automatically raise purchase orders, manage collections, and track stock usage. Seamless supplier integration ensures the right parts are always available as required.
For complex tasks, outsourcing to subcontractors is a frequent necessity. Easily outsource work to your subcontractors, monitor job progress, and maintain quality across your service delivery network. Subcontractors can access jobs via a dedicated portal or by integrating their systems with your deployment—offering flexibility without sacrificing control or visibility.
Pre-approved costing rules ensure compliance and avoid invoice surprises. Predefined rates and variation approval workflows keep costs in check while maintaining quality and profitability.
Replace traditional approaches to stock management by unifying asset and work order management into a seamless process. Jobs can be raised automatically, and completion updates are fed straight back to the asset record or job history for reporting and demonstrating compliance.
By storing all pertinent asset information, Job Management automatically generates jobs as required, and updates asset data post-completion, ensuring a seamless operational workflow.
This integrated approach ensures timely management and servicing of assets, upholding compliance with time-sensitive requirements. Adhering to regulatory and compliance standards, such as the Decent Homes criteria, you can demonstrate compliance and provide stock condition evidence as needed.
As asset conditions change, Job Management raises work orders that can be dispatched directly to your field service operatives, helping you shift from a reactive to a proactive service model.
Break large-scale programmes of work into clear phases or milestones. Automatically update job status as each step is completed to provide real-time progress visibility. Each phase links to specific timeframes, tasks, and costs—allowing you to maintain control, stay within budget, and demonstrate delivery against plan.
Each step’s completion triggers a status update. Delays in any project step that might risk the overall timeline can be quickly escalated and addressed. This keeps the entire project progressing at the required rate, helping you mitigate risk and enhance overall project efficiency.
Empower tenants, customers, or service users to raise issues, track job progress, and receive live updates with self-service portals. By offering a transparent, user-friendly experience, you can reduce pressure on support teams while improving customer satisfaction.
Speed up triage, reduce unnecessary visits, and increase first-time fix rates with Remote Assist video streaming. By understanding the issue before a visit, engineers arrive better prepared, boosting first-time fix success while reducing unnecessary travel. Every session is captured and stored for compliance, training, or dispute resolution, giving you full transparency.
