Our Mobile Working capability provides frontline teams with everything they need at the point of service delivery. Managed from the back office, on-site teams gain instant access to visit details, task instructions, process workflows, and critical enterprise functions right at their fingertips. Whether online or offline, your workforce stays connected.
Field teams can access everything they need from their device; no paperwork, no trips back to base. This frees up time for extra visits each day and reduces operational costs.
With clear job instructions and access to task-specific resources, staff are fully equipped to deliver excellent, compliant service on every visit.
Ensure staff comply with processes and capture all required information that can then be easily evidenced and reported upon.
Staff can view upcoming work from their job calendar or spatially on a map. Every job is presented with task-specific details including job location, date/time, service user details and the specific tasks, helping staff plan and execute more efficiently and confidently.
Pre-approved workflows walk users through visits or task steps in a specific order. This enhances visibility of job status and ensures jobs are completed properly and in full compliance with organisational procedures and SLAs.
Seamless integration with Field First’s Lone Worker Protection capability supports safe check-ins, SOS alerts, and duty of care compliance.
Frontline teams can capture all relevant data in the field, including signatures, photographs, inspection forms, and notes direct from their device. Structured inputs improve accuracy and eliminate duplication.
As work progresses, updates are shared instantly with the back office. Everyone stays aligned without the need for follow-up calls or manual record entry.
To help complete complex work and services the first time, staff may need extra resources, contextual details or guidance on appropriate actions that may be required.
Mobile workers can refer to prior case notes, job history, visual guides, and documentation—without leaving the job screen.
Access a vast library of resources, including previous job records, regulatory overviews, photographs, and instructional documents. This diverse library supports users in every aspect of their job, providing them with the tools for effective service execution.
All critical information is attached to the job and locally available offline. This feature guarantees uninterrupted access to essential resources, ensuring consistent service quality regardless of the user’s location.
Create intelligent forms that dynamically adapt to the job being performed, showing only relevant questions and field to reduce admin burden. A range of data entry methods, such as drop down menus, photographs, voice recordings or free text, can be employed to complete forms that respond to changes in job status or previous answers.
As users quickly and efficiently collect only the necessary information, form data automatically uploads and is shared with the back-office, providing instant visibility into service status, job records, and field performance.
