New technology solutions to streamline operations across housing repairs, responsive repairs, voids, and damp and mould services
NORWICH, UK – August 30 2024 – Totalmobile, a leader in field service management software solutions, is excited to announce a new partnership with Norwich City Services Limited (NCSL). As the organisation responsible for the operational delivery and maintenance of Norwich’s streets, parks, and properties, NCSL will be implementing Totalmobile’s Connect, Mobilise, and Protect solutions to enhance the efficiency and responsiveness of their housing repairs and maintenance services.
This partnership will see Totalmobile’s advanced solutions integrated into NCSL’s operations, specifically targeting housing repairs, responsive repairs, voids, and damp and mould services. With 170 users set to benefit from this technology, NCSL aims to reduce administrative burdens, streamline operations, and significantly improve service delivery for the residents of Norwich.
Paul Young, Operations Director at NCSL, shared his enthusiasm for the partnership:
“Having worked with Totalmobile’s solutions in the past, I’ve seen firsthand the transformative impact they can have on service delivery. We’re excited to bring this technology to Norwich, where it will help us better manage our housing repairs and maintenance services, ensuring we provide the highest level of service to our community.”
– Paul Young, Operations Director at NCSL
Totalmobile’s Connect solution will enhance communication and coordination across teams, while Mobilise will enable real-time management of field workers, ensuring tasks are allocated efficiently. The Protect solution will add an extra layer of safety for NCSL’s teams, ensuring that all staff are protected as they carry out their vital work.
Chris Hornung, Managing Director of Public Sector at Totalmobile, commented:
“We are delighted to collaborate with Norwich City Services Limited in optimising their housing repairs and maintenance operations. By implementing our Connect, Mobilise, and Protect solutions, NCSL will be able to deliver more efficient and safer services to the residents of Norwich. This partnership underscores our commitment to transforming public sector operations through digital transformation.”
– Chris Hornung, Managing Director of Public Sector at Totalmobile
For more information on how Totalmobile’s solutions are helping public sector organisations modernise their services, visit
