Solutions for Field Service Engineers
Empower field service technicians to serve customers better and faster
Give your field service engineers the tools to streamline operations and deliver customer exceptional service. Equipping your workers with the right field service engineer software isn’t just helpful, it’s essential for business success.
How integrated software transforms field operations
Your customers expect efficient, easy, and personalised service. With Totalmobile’s comprehensive mobile field service solutions, your field service workers can consistently meet and exceed these expectations, improving loyalty and driving your business forward by:
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Streamlining operations
Simplify daily tasks and workflows for your mobile workforce with intuitive tools within our field service app.
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Boosting productivity
Maximise efficiency through smart mobile workforce scheduling and engineer dispatch software.
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Achieving 100% Lone Worker Protection
Protect your team with integrated monitoring and protocols, including lone worker monitoring and GPS tracking for field teams.
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Acting on real-time data
Drive continuous performance improvement with immediate insights.
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1. Streamline operations with mobile tools
Simplify daily tasks and workflows for field service engineers with intuitive, mobile-first solutions to make sure every work order is handled with ease, from start to finish.
- Equip your team with a robust field service app for instant access to live service requests, job details, task history, timesheets and past images and attachments.
- Enable remote data capture so teams can collect data in the field, even offline in remote areas
2. Boost productivity with smart scheduling and dispatch
Improve efficiency for your field service engineers with intelligent scheduling and dispatch capabilities.
- Deliver clear, real-time schedules and automated updates directly to your engineer’s field service app, including changes to schedules and delays.
- Lessen admin work, freeing up engineers to do what they do best –providing exceptional field service for your customers.
3. Achieve 100% Lone Worker safety with rapid, reliable protection
Protect your field service engineers with robust safety protocols to ensure peace of mind and regulatory adherence.
- Provide enhanced personal safety with the Lone Worker app, turning any iOS or Android phone (and smartwatches) into a BS8484:2022 Gold Certified alarm without interrupting normal phone functions.
- Equip engineers with SOS devices for 24/7 protection, including intrinsically safe and satellite devices for remote environments.
- Our state-of-the-art Alarm Receiving Centre (ARC) provides 24/7 expert monitoring, answering calls within 10 seconds for rapid risk assessment and direct police escalation
4. Act on real-time data for business growth and improved customer satisfaction
Use comprehensive data captured in the field to continuously improve performance and drive better, informed decisions.
- Access a live dashboard with key performance metrics– all in the one place. With this information easily at hand, companies can evaluate risk management with data-driven information.
- Get critical data on each employee’s performance to uncover areas for improvement and recognise top performers—driving continuous improvement and employee engagement.
Results & Performance Statistics
Field service teams have experienced these results with our FSM software
Ready to equip your field service technicians?
Discover how Totalmobile’s software solutions for field service engineers can transform your operations, improve efficiency and enhance customer satisfaction.
