The new collaboration will make housing repairs simpler, faster and more reliable for residents across Wales
BELFAST, UK – 11 November 2025 – Pobl Group, Wales’s largest provider of housing, care and support services, has selected leading field service management provider, Totalmobile, to help transform the way repairs are managed and delivered. When fully introduced, the new technology will improve how residents report, track, and receive updates on repairs, bringing greater clarity and control at every stage of the repair process.
Pobl has chosen Totalmobile’s repair management capability, part of the company’s wider award-winning Field First platform, to make the entire repair journey simpler for both residents and repair teams. The change means residents will be able to book and track their repairs online and stay informed through regular updates, while field service teams can plan more effectively and make better use of their time.
John Connolly, Director of Trades, said:
“This is an important milestone in the ongoing digital transformation of our repairs service at Pobl. We’ll be leaning on the team at Totalmobile to support and partner with us as we roll out new systems and ways of working over the next few years, to deliver on our bold ambition to be a sector leader for repairs and maintenance in Wales and beyond.”
– John Connolly, Director of Trades
Rob Fletcher, Director of Digital Data and Technology at Pobl, said:
“Partnering on this digital transformation has been about more than just technology — we want to empower tenants, ultimately leading to a best-in-sector digital repairs experience. By integrating Totalmobile with our wider digital estate, we will create a smarter, more responsive service model that benefits everyone involved, including customers, frontline operatives and planners. We are only at the start of this transformation process, but we have the right partners on board to help us achieve our ambition.”
– Rob Fletcher, Director of Digital Data and Technology at Pobl
Behind the scenes, the partnership will help Pobl simplify coordination among teams and contractors, improve resource use, and move towards more proactive maintenance. As a result, it is forecast that there will be fewer missed appointments, quicker response times, and stronger communication between residents and field teams.
David Webb, Managing Director of Property and FM at Totalmobile, said:
“Pobl are showing what genuine progress looks like in modern housing. This partnership is about using technology in the right way-to connect people and communities, improve communication, and make day-to-day services work better for residents and the teams who support them.”
– David Webb, Managing Director of Property and FM at Totalmobile
The collaboration also supports Pobl’s broader repairs strategy to digitally integrate the supply change, build capacity, strengthen local delivery, and improve outcomes for communities across Wales.
Learn more about how Totalmobile’s Field First platform supports digital innovation in housing and property services by visiting its Field Service Management Hub.
