Introducing Field First: Caha
A PLATFORM UPGRADE DESIGNED THAT ENABLED FIELD FIRST TO REACH FURTHER
Over the past year, we have spoken with field service leaders across housing, utilities, care, infrastructure, and emergency services, and a common theme emerges. The organisations making the greatest strides aren’t those looking for a single silver-bullet feature. They are the ones consolidating onto platforms that can reach further. Reaching further into more complex operations, reaching across broader workforces, and increasingly, reaching into global markets with the same quality and features experienced in domestic markets.
That is exactly the ambition behind Field First: Caha. Caha is the latest Mountain Launch for the Field First platform, and it marks a meaningful moment in the platform’s evolution: from a capability built for local teams, to a platform ready to serve organisations operating anywhere in the world.
A Platform Built to Reach Further
Since launching Field First in June 2025, each Mountain Launch has built deliberately on the last. Ben Gorm established the foundation. Blackstairs unified identity and administration. Bluestack strengthened integrations and brought Applied Intelligence into live customer environments for the first time.
WITH CAHA, THE PLATFORM TAKES ITS NEXT STEP.
“Every Mountain Launch reflects a deliberate choice about where the platform needs to go next. With Caha, that choice was about reach and making Field First capable of serving more complex operations, broader workforces, and new global markets. The foundations we have built over the past 5 years are making this possible.”
Jon Woodforth, Chief Technology Officer at Totalmobile
TLDR: Caha extends the platform’s reach in three directions simultaneously, into more demanding operational territory, across international markets, and toward a broader and more scalable deployment of Applied Intelligence. It is the release that makes Field First a platform without borders.
READ ON TO LEARN MORE
Going Deeper Where Operations Are Most Demanding
Field service management at scale is rarely straightforward. For organisations managing utilities excavations, long-running infrastructure programmes, complex SLA contracts, or mixed workforces of direct employees and subcontractors, the gap between what a platform promises and what it can actually handle in the field has historically been significant.
Caha closes that gap.
Job Management receives its most substantial upgrade to date, with native support for the scenarios that have previously required manual workarounds: contract-specific SLA calculations that vary by priority and contract terms, a dedicated Safe Digs hub for managing excavation compliance and Street Manager permits, and full Mobile Working support for subcontractors — including accurate job costing, configurable terminology, and automated Units of Measurement.
Dynamic Scheduling now handles long-running, multi-day jobs natively, and introduces dedicated paired visit coordination with automatic synchronisation — keeping double-up visits aligned as the day evolves rather than relying on manual intervention.
Together, these improvements mean organisations running the most complex field service operations no longer need to work around the platform. The platform works with them.
A Platform Ready for Global Markets
Alongside operational depth, Caha delivers a milestone for Totalmobile’s international ambition: both Field Service Intelligence and Carelink are now deployable internationally, with single-timezone support and localisation built in for APAC, the Nordics, Canada, and beyond.
For FSI, this means customers in every territory can now access the same operational intelligence, benchmarking, and executive reporting available to UK operations — without compromise. For Carelink, international readiness opens the door to care markets that have previously been out of reach, with multi-language support and minimal configuration effort on rollout.
Field First Hub also takes a step toward greater customer self-sufficiency in Caha, with customers now able to create and manage their own SSO credentials and SCIM configuration directly — without needing to involve the Totalmobile platform team. A small but meaningful shift toward a platform that organisations can truly own and operate on their own terms.
“The internationalisation of FSI and Carelink is something our teams have been working toward carefully. This necessitates us delivering a quality international framework that ensures the full quality of the platform experience travels to all customers, wherever they are in the world.”
Chrissi Jackson, Chief Product Officer at Totalmobile
For customers, this translates into faster time-to-value, more reliable data flows between operational and financial systems, and a platform that fits naturally into established technology landscapes without forcing structural change or complex re-engineering.
Learn More: Field First Platform Release Notes
Applied Intelligence: From Early Adoption to Scalable Deployment
Caha also marks a significant inflection point in Field First’s AI journey.
Since Bluestack, AI Snapshot has been live in production for customers in Property & FM and Care. The feedback has been compelling: measurable time savings per complaint in housing, meaningful efficiency gains per service user review in care, and tangible impact on compliance and repeat visits.
The efficiency gains in Caha make AI Snapshot significantly more efficient to serve. Alongside this, Caha introduces two new proofs of concept for AI Skills designed to address high-cost operational problems directly:
- No Access Skills use visit history, contact data, time patterns, and operative behaviour to predict and prevent no-access events before they occur — targeting one of the most preventable and costly challenges in housing and utilities field service.
- The potential for Jeopardy Management monitors task completion in real time, assesses delays, and surfaces at-risk work before an SLA breach occurs — moving SLA management from reactive to proactive.
“The efficiency improvements in Caha change our AI conversation entirely. We can now talk to every eligible customer about AI Snapshot deployment, at scale and without compromise. That is a meaningful shift.”
Gareth Tolerton, Head of Data and AI at Totalmobile
Continuous Improvement, Felt Everywhere
Beyond the headline themes, Caha delivers meaningful improvements across every part of the platform:
- Workforce Rostering gains shift bid controls and leave approval enhancements that give staff clearer visibility before submitting requests and reduce the management overhead of handling exceptions.
- Mobile Working extends Smart Look-up to iOS, completing cross-platform availability for a capability that gives field workers real-time, context-specific data from trusted external systems directly within forms.
- Lone Worker Protection advances with a planned UX refresh that brings it in line with the Field First design system.
These enhancements reflect our continued commitment to making every part of the platform better with every release.
A Platform Designed To Evolve
Each Mountain Launch builds on the last, and Caha is no different. What it represents in the context of the Field First journey is significant: a platform that has, in just over a year, moved from launch to a genuinely international, operationally comprehensive, and intelligently augmented field service management platform.
With Caha, Field First is:
- A platform that reaches into more complex operational environments
- A platform deployable in new global markets without compromise
- A platform where intelligence is now efficient to serve and ready to deploy at scale
There is more to come. Watch this space.
FIXES & KNOWN ISSUES
Any resolved bugs and outstanding items are listed in the technical release notes within Field First Hub → Help & Support.
