More than 650 operatives using Totalmobile’s Field First platform to manage repair services
BELFAST, UK – 07 July 2026 –
Bromford Flagship LiveWest, one of the UK’s largest housing associations, has completed the rollout of a new digital platform supporting repairs and field services across 80,000 homes.
Delivered in partnership with Totalmobile, the programme brings more than 650 operatives onto Totalmobile’s Field First platform, used to manage work orders, support mobile working and give service managers real-time visibility of repair activity across the organisation.
The platform connects frontline operatives and back-office teams through a single system, helping BFL plan work more effectively, coordinate repair services in real-time and respond more quickly to residents’ needs.
“This programme has been about modernising how a large repairs service operates day to day,” said David Webb, Managing Director for Housing at Totalmobile. “Bromford Flagship LiveWest has taken a practical approach to bringing its field and office teams onto a single platform. That shared view of work helps teams plan better, work more collaboratively and maintain consistent service delivery across a large housing portfolio.”
– David Webb, Managing Director for Housing at Totalmobile
“This represents a real step forward in how we manage repair services. Having access to much more granular operational data in real-time gives our teams a far clearer picture of what’s happening across the organisation. It allows us to manage work more effectively, support colleagues in the field and continue improving the service we provide to customers.”
– Kerry Crook, Change Manager at Bromford Flagship LiveWest
The platform is now used by BFL’s repair teams to receive, update and complete work while on site, giving managers a clearer picture of operational performance across services.
For Totalmobile, the deployment represents one of the largest platform rollouts delivered for a UK housing provider. For more information about Totalmobile and the Field First Platform, visit totalmobile.com
