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Field Service Management Software

Connect, schedule, and optimise your mobile workforce

Field service management software (FSM) helps manage tasks such as scheduling, dispatch, mobile workforce tracking, asset management and reporting to enable more efficient service delivery.  Field service engineers have everything they need to complete the job 1st time, enabling customer satisfaction and productivity gains throughout the organisation.

field service software with mobile app and desktop scheduling screen

The Complete FSM Solution

Our field service management software Trusted by :

Key Features of Field Service Software

Work Order Management

Helps you create, assign, and monitor service jobs so you always know what needs to be done and where each task stands.

Scheduling & Dispatch

Enables you to quickly schedule the right technician for each job and dispatch them efficiently to reduce delays.

Mobile App

Provides your field team with instant access to job details, updates, and data capture tools so they can work more accurately and efficiently onsite.

Asset Management

Allows you to track all your equipment, its maintenance history, and condition so you can make better decisions and avoid unexpected failures.

Inventory & Parts Management

Helps you keep tabs on stock levels, parts usage, and replenishment needs so you never run out of critical items.

Customer/Contract management

Lets you store customer information and manage contracts or SLAs so you can deliver consistent service and meet obligations.

Time tracking & Technician management

Records technician hours and activity so you can understand productivity, manage labour costs, and improve planning.

Quoting & Invoicing

Helps you generate accurate quotes and invoices directly from job data so billing becomes faster and error-free.

Route Optimisation

Calculates the most efficient travel routes so your team spends less time on the road and more time completing work.

Reporting & analytics

Gives you access to dashboards and insights so you can monitor performance, spot trends, and make informed decisions.

Predictive maintenance

Uses equipment data to identify when assets will need attention so you can prevent breakdowns and reduce downtime.

Customer Self Service Portal

Allows your customers to request service, track job progress, and view account details, improving transparency and satisfaction.

Elevate your entire team with field service software

Field Engineers 

  • Faster first-time fixes 
  • Clear job details, instructions & offline access 
  • Less on-site admin with digital forms 
  • All job history, images & attachments in one place 

Planners & Dispatchers

  • Real-time visibility of people, jobs & availability 
  • AI-powered scheduling and auto-optimisation 
  • Easy workload balancing and day-of-service adjustments 
  • Fewer delays and smoother daily operations
KPIs for field service technicians hero
field operations staff at desktop looking at analytics

Service Managers 

  • Improved SLA adherence and service quality 
  • Live workforce KPIs and operational dashboards 
  • Better resource allocation and performance insights 
  • Standardised processes across teams 

Contractors & Subcontractors 

  • Streamlined requisitions and approvals 
  • Centralised project updates and work orders 
  • Automated billing & invoicing 
  • Easier budgeting and compliance tracking 

Customers

  • Faster response times 
  • Real-time updates and communication 
  • More consistent, reliable service 
  • Higher satisfaction and trust 

 

Features designed to transform your field service management

Work Order Management

Simplify the entire work order lifecycle

  • Create and assign work orders tailored to your workflows.
  • Match jobs to technicians by skills and availability for first-time fixes.
  • Automate inspections, follow-ups, and procurement tasks.
  • Manage subcontractors and standardise processes with templates.

Workforce Scheduling & Rostering

Optimise schedules with real-time insights

  • Assign jobs dynamically based on availability, location, and skills.
  • Design compliant rosters that balance demand, preferences, and coverage.
  • Adjust schedules instantly for cancellations or emergencies.
  • Reduce travel time and improve SLA performance with smarter planning.

Mobile Workforce Productivity & Safety

Boost productivity and protect field teams

  • Access customer, asset, and job data anytime via mobile app.
  • Capture notes, photos, and communicate with the back office on the go.
  • Work offline with automatic sync when reconnected.
  • Keep lone workers safe with SOS alerts, GPS tracking, and check-ins.

Data Capture & Compliance

Collect accurate, compliant service data effortlessly

  • Use smart, adaptive forms with photos, voice notes, and drop-downs.
  • Guide workers through pre-approved steps to ensure completeness.
  • Eliminate paperwork and improve data accuracy across teams.
  • Enforce mandatory fields for quality, compliance, and audit readiness.

Service Dashboards

Get real-time visibility into field performance

  • Track KPIs like job completion, SLAs, and technician utilisation.
  • Use role-based dashboards for planners, supervisors, and executives.
  • Identify trends & bottlenecks for continuous improvement.
  • Customise views to scale with your organisation.

Service Intelligence

Turn operational data into actionable insight

  • Track and analyse metrics like first-time fix rate and job duration.
  • Forecast demand and identify root causes of recurring issues.
  • Break down data silos with unified service analytics.
  • Use AI-driven insights to improve performance and decision-making.

What’s the ROI on field service management software?

Organisations using Totalmobile unlock measurable gains across productivity, cost, and service delivery.

Calculate your ROIGet a demo

Field Service Management FAQs

What is field service management?

Field service management involves coordinating and supporting a mobile workforce to deliver services in the field. It can cover scheduling, resource management, real-time communication and operational oversight.

What is a field service management system?

A field service management system is software used to coordinate and optimise the delivery of services by field-based teams. It helps manage tasks such as scheduling, dispatch, mobile workforce tracking, asset management and reporting to enable more efficient service delivery in the field.

Why is field service important?

Field service enables organisations to maintain critical assets and provide high-quality services where and when they are needed. Effective field service supports customer satisfaction, compliance, and operational efficiency.

What is field service CRM?

Field service CRM connects customer data with field operations, giving mobile workers real-time access to service history, preferences, and contact information to deliver more personalised and efficient service.

What does a field service manager do?

A field service manager oversees a company’s mobile workforce and field operations. Their responsibilities often include scheduling and dispatching technicians, managing work orders, and resource allocation.

How can field service management increase customer satisfaction?

Field service management streamlines complex tasks and helps staff provide the service expected by the modern customer. It provides access to real-time data on service requests, customer information, and resource availability. This means being able to solve issues quickly with swift and reliable service. Automation is also a key part of field service management solutions. It eliminates time-consuming, manual tasks so staff can focus on what they do best –providing excellent customer service.

What ways can field service management improve your business?

By making workflows digital, FSM reduces paperwork and manual errors for faster service cycles. Real-time visibility into technician locations and availability enables smarter dispatching and reduced travel time. Quick access to customer history and asset information means technicians can provide more informed and effective service on the first visit, boosting customer satisfaction. Furthermore, the data collected from field work jobs provides insights into employee performance, helping to identify areas for improvement and cost reduction.

How much does field service management software cost?

For most businesses, FSM software is priced per user, per month, and costs vary depending on the features and number of users. Free or basic versions are usually not enough for enterprise-level needs, where advanced scheduling, mobile access, and integrations are required.

Field Service Management vs. Mobile Workforce Management

All The Key Differences

There is a simple way to remember the difference between Mobile Workforce Management (MWM) and Field Service Management: Mobile workforce management is viewed as managing human assets and resources…

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