St John Ambulance

Hato Hone St John is a charitable organisation that delivers ambulance services across New Zealand, covering both emergency response and patient transport.

Behind that is a rostering team of 18 people responsible for ensuring ambulance cover across most of the country.

It’s complex work, and at that scale, even small inefficiencies are felt quickly Hato Hone St John have been using Totalmobile’s Workforce Rostering Solution, part of the Field First platform, since late 2023.

Before Totalmobile, information was scattered across multiple systems, so even simple tasks took time to complete

If a team member needed to check something, they’d often have to go digging. Jo Warwick, Roster Manager at Hato Hone St John, explained

There wasn’t a quick and reliable way to see things, like leave days or individual team schedules. A lot of it had to be done manually, which took time. On top of that, too many people had access to make changes, which made it harder to keep information locked down, consistent and correct.

Reporting was another layer of work for the team. Pulling together accurate information
for the wider business often meant extra steps and repeated manual checks.

The goal wasn’t to completely replace everything – it was to bring structure, visibility and control to a process that had become fragmented as the service grew

Totalmobile’s Workforce Rostering Solution (GRS) gave them that structure. It created a single place to manage everything. From there, it was about tailoring it to work for the team and the service.

This included:

A key part of this delivery has been ongoing collaboration. Since going live, the team has continued to work closely with Totalmobile, including regular weekly check-ins to review performance, make adjustments and keep improving how the solution works for them.