Council begins rollout of the Field First platform as part of a wider digital upgrade to deliver smoother repairs, more transparent communication and improved asset management.
BELFAST, UK – May 12 2026 –
New Forest District Council has selected leading field service management software provider, Totalmobile, to introduce a new digital platform that will modernise how housing repairs and properties are managed across the district.
Using Totalmobile’s Field First platform, the Council will streamline how repairs are scheduled, delivered and tracked, giving staff and residents clearer information at every stage of the process. The new approach reduces the manual work previously required and will provide a single, connected view of repairs and asset data. It will also strengthen the Council’s ability to manage its housing assets over the long term, ensuring homes remain safe, compliant, and well-maintained.
Laura McIndoe, Housing Business and Customer Manager at New Forest District Council, said:
“Our aim is simple - we want our tenants to feel confident that repairs will be handled smoothly and without unnecessary delays. Totalmobile’s platform gives us a clear picture of what’s happening on the ground and will help our teams stay organised, informed and responsive. It’s an important part in improving how we support our residents day-to-day.”
– Laura McIndoe, Housing Business and Customer Manager at New Forest District Council
New Forest District Council is embarking on an exciting journey with a resident-focused approach at the centre of its digital transformation. By using a fully connected platform, their teams will now have the information they need at the right time, helping them respond more quickly and keep residents informed at every stage of the process.”
– Ricky Moore, Managing Director of Public Sector at Totalmobile
Last year, Totalmobile launched its Field First platform, the only field service management platform dedicated to field workers, which is now being adopted by a growing number of councils and housing providers across the UK. Its use in the New Forest reflects a wider shift in the sector towards more connected, data-led services that make repairs easier to manage and more straightforward for residents.
To learn more about how Totalmobile is supporting transformation across the public sector, visit its Field Service Management Hub.
