A new partnership marks the start of a smarter, more sustainable approach to workforce planning in facilities management
LONDON, UK – July 29, 2025 – Totalmobile, a leading provider of field service management (FSM) technology, is proud to announce that OCS, the UK’s largest facilities services provider, has officially gone live with its workforce management solutions. This follows the launch of a new partnership between the two organisations, aimed at modernising how OCS plans, manages, and delivers services across its UK operations.
The go-live marks a key milestone as OCS continues to drive greater efficiency, responsiveness, and sustainability in its facilities management (FM) services nationwide. Through the introduction of the Field First platform, OCS has automated workforce planning capabilities, providing teams and field engineers with real-time visibility into job management, task progress, and resources available.
Kirsty Carroll, Central Operations Director at OCS, commented:
“A lot of hard work and effort went into the procurement and setup, and what a great success go-live has been – a game changer for the OCS Helpdesk, engineers, and customers. We’re grateful to all involved for their expertise, effort, and professionalism. This is just the beginning, and we can’t wait to see the results this new way of working from Totalmobile will bring.”
– Kirsty Carroll, Central Operations Director at OCS
Shifting away from time-intensive manual scheduling, the OCS team now has access to intelligent solutions that automatically adapt to its operational demands in real-time, allowing teams to allocate resources more effectively, respond quicker to changes, and reduce unnecessary mileage. This new approach to scheduling will also lead to improved customer satisfaction and a lower environmental impact for OCS.
David Webb, Managing Director of Property and FM at Totalmobile, added:
"Our work with OCS is a clear example of how technology, when applied in the right way, can unlock real operational change. What’s been delivered here isn’t just a new system – it’s a smarter, more connected way of working that empowers teams, improves service outcomes, and supports long-term sustainability all from one platform. We’re proud to be on this journey with OCS."
– David Webb, Managing Director of Property and FM at Totalmobile
Following the successful go-live, OCS plans to explore expanding the use of the Totalmobile platform across additional areas of its business, as part of a broader drive to digitise and future-proof its operations.
For more information about how Totalmobile’s Field First platform is transforming service delivery and driving sustainability for OCS and FM providers across the country, visit:
