Our Mobile Working capability provides frontline teams with everything they need at the point of service delivery. Managed from the back office, on-site teams gain instant access to visit details, task instructions, process workflows, and critical enterprise functions right at their fingertips. Whether online or offline, your workforce stays connected.
Field teams can access everything they need from their device; no paperwork, no trips back to base. This frees up time for extra visits each day and reduces operational costs.
With clear job instructions and access to task-specific resources, staff are fully equipped to deliver excellent, compliant service on every visit.
Ensure staff comply with processes and capture all required information that can then be easily evidenced and reported upon.
Staff can view upcoming work from their job calendar or spatially on a map. Every job is presented with task-specific details including job location, date/time, service user details and the specific tasks, helping staff plan and execute more efficiently and confidently.
Pre-approved workflows walk users through visits or task steps in a specific order. This enhances visibility of job status and ensures jobs are completed properly and in full compliance with organisational procedures and SLAs.
Seamless integration with Field First’s Lone Worker Protection capability supports safe check-ins, SOS alerts, and duty of care compliance.
Frontline teams can capture all relevant data in the field, including signatures, photographs, inspection forms, and notes direct from their device. Structured inputs improve accuracy and eliminate duplication.
As work progresses, updates are shared instantly with the back office. Everyone stays aligned without the need for follow-up calls or manual record entry.
To help complete complex work and services the first time, staff may need extra resources, contextual details or guidance on appropriate actions that may be required.
Mobile workers can refer to prior case notes, job history, visual guides, and documentation—without leaving the job screen.
Access a vast library of resources, including previous job records, regulatory overviews, photographs, and instructional documents. This diverse library supports users in every aspect of their job, providing them with the tools for effective service execution.
All critical information is attached to the job and locally available offline. This feature guarantees uninterrupted access to essential resources, ensuring consistent service quality regardless of the user’s location.
Create intelligent forms that dynamically adapt to the job being performed, showing only relevant questions and field to reduce admin burden. A range of data entry methods, such as drop down menus, photographs, voice recordings or free text, can be employed to complete forms that respond to changes in job status or previous answers.
As users quickly and efficiently collect only the necessary information, form data automatically uploads and is shared with the back-office, providing instant visibility into service status, job records, and field performance.
Mobile workforce management (MWM) refers to software or services designed to manage employees working outside a traditional office environment. This software can schedule, monitor, track and analyse fieldwork, encompassing the management of field-based staff who perform service delivery, repair, or maintenance tasks. Leveraging technology like laptop computers, smartphones or tablets, mobile workforce management helps organisations create a more effective working day for teams operating in the field or on the move.
A workforce management mobile app ensures that organisations can keep track of field-based teams while providing access to real-time information from anywhere. Real-time access to information and seamless communication ensure that field workers are always informed and equipped to perform their tasks efficiently. Workforce management apps can automate attendance tracking, improve data accuracy, and reduce payroll errors. They offer an intuitive way for various worker types to report hours worked and absences in real time, enhancing productivity and operational effectiveness.
A mobile workforce operates from any location within their organisation’s remit, offering numerous benefits. It boosts productivity, enhances employee satisfaction, reduces costs, and provides flexibility to respond quickly to business needs. Mobile workforce management software further streamlines and automates processes, improving overall organisational efficiency and effectiveness.
A mobile workforce consists of employees working outside a traditional office environment. An example of a mobile workforce would be a team of technicians employed by a telecommunications company who install and repair internet, phone, and network services at customer locations. Some key characteristics and tasks of this mobile workforce include:
A mobile workforce allows the company to maintain a high level of service and responsiveness while minimising downtime and ensuring that customer issues are addressed promptly and efficiently.
Managing a mobile workforce presents several challenges, such as scaling processes, ensuring employee satisfaction, addressing security and privacy concerns, maintaining productivity, and selecting the right management tools. Mobile workforce management software addresses these issues by providing clear communication platforms, enhancing flexibility, and allowing employees to work from anywhere. These tools also include features to protect sensitive data, comply with regulations, maintain transparency, and set clear productivity standards. Effective communication and information sharing facilitated by the software strengthen and unifies the mobile workforce
