Skip to main content
Back To All Articles |

The Field Service Blog

What's New Hub

Field First – Blackstairs – Whats New?

Edward Bell October 17, 2025October 21st, 20254 min read

Introducing Field First: Blackstairs

The platform just levelled up. Experience the next evolution of connected field service management on Field First.

We’re excited to introduce Field First: Blackstairs, the latest milestone for our dedicated field service management platform.

Field First: Blackstairs marks the start of our new Mountain Launch rhythm: quarterly, platform-wide upgrades that data and user management enhancements to our capabilities, and sector-specific innovation, together as one connected release.

Each Mountain Launch moves the platform forward as a whole with the goal of simplifying business readiness, ensuring every capability evolves in step, and giving you a predictable, unified path to innovation.

So, what’s new?

From Product Suite to Platform

Since launching the Field First Platform in June 2025, our vision has remained clear: bring every capability, dataset, and workflow together to deliver a seamless platform experience for field service management. The day-1 Ben Gorm release introduced Field First Hub — the central gateway to the Field First platform, connecting teams to all licensed and deployed Totalmobile capabilities.

Now, with Blackstairs, that gateway evolves with a centralised command centre for user management and platform-role administration. Administration is simplified, access is unified, and user security is strengthened.

Here’s How Blackstairs delivers the most significant evolution to Field First Hub since launch…

One Identity, Everywhere

Add a user once. Field First automatically synchronises their access across every deployed capability, removing the historic duplication and siloes that existed when managing user profiles to reduce complexity and improve control.

Simplified Administration

Manage profiles, permissions, and provisioning centrally within Field First Hub. New search, filtering, and profile enhancements make it easier to find, update, and govern users at scale.

Enterprise-Grade User Profiles

Field First: Blackstairs introduces significant updates to the user profile system. These changes include read-only fields for SCIM provisioned users, enhanced search and filtering capabilities, the addition of user status indicators, and the separation of email and username fields for improved flexibility.

Integrated Across Capabilities

Every user identity is now governed through a consistent platform identity layer with the goal of streamlining onboarding, offboarding, and auditability. Before Field First, this was quite a siloed activity across our capabilities. With Blackstairs, this now unified in one view, creating a seamless experience for both administrators who manage users across the enterprise Totalmobile deployment.

“The real innovation is what’s behind the scenes…

Field First continues to join the dots between systems, processes, and people. This design enables real-time insights, improves service reliability, and gives organisations a platform they can build on for the long term, not just the here and now.”

Jon Woodforth, Chief Technology Officer at Totalmobile

The Platform That Moves as One…

Mountain Launches: A New Rhythm for Platform Innovation

Blackstairs marks the beginning of a new, predictable release cadence. Each quarterly Mountain Launch will align platform, capability, and sector improvements as one coordinated upgrade to ensure every part of Field First moves forward together.

  • For our customers, that means greater predictability, faster access to innovation and deliver of valuable platform quality-of-life improvements that extend your return on investment.
  • For Totalmobile, it continues our journey from a product-led suite to a platform-led organisation for field service management — one unified by a platform roadmap, vision, and experience.

Together, each Mountain Launch reflects our core vision for Field First — a single, integrated platform for field service management that connects every capability, every dataset, and every user experience to drive better service outcomes.

Beyond Field First Hub and Data Platform enhancements, Blackstairs delivers improvements across Job Management, Dynamic Scheduling, and Asset Lifecycle Management, alongside sector-specific innovations for Healthcare and Infrastructure. Check out the release notes hub linked below to learn more.

FIXES & KNOWN ISSUES

Any resolved bugs and outstanding items are listed in the technical release notes within Field First Hub → Help & Support.

Field First: Blackstairs Release NotesPlatform Capability Release Notes
Edward Bell

Edward Bell

Edward Bell, Totalmobile's Product Marketing Executive, shapes and delivers compelling content spotlighting their unique SaaS solutions. With 6+ years in MarComs, his journey spans diverse marketing roles, driven by tech passion. Edward fuels Totalmobile's mission, educating and advocating for impactful solutions across sectors, ensuring ROI for customers.

View LinkedIn
Next Post