Field First – Bluestack – Whats New?

Introducing Field First: Bluestack

A PLATFORM UPGRADE DESIGNED FOR FRICTIONLESS INTEGRATION & INTELLIGENCE

The world of work continues to change at an unprecedented pace, and service organisations are setting that tempo. The leaders we speak to are constantly looking for ways to differentiate their organisations. They’re seeking technologies that actively support better decisions, reduce friction, and deliver tangible outcomes quickly and flexibly.

That’s why we’re excited to introduce Field First: Bluestack. Available now, Bluestack is the latest platform upgrade for Field First, designed to help organisations work more efficiently, integrate more easily, and begin realising the value of Applied Intelligence in common workflows.

Bluestack Builds On Our Connected Platform

Bluestack is a platform-maturity release that strengthens the foundations of Field First, while also marking the point at which intelligence begins to enter live customer deployments.

Since launch, Field First has been built around a clear ambition: to bring field service operations together on a single, connected platform. Bluestack builds on that foundation and reflects a natural next step in the platform’s evolution.

TLDR: this release is about making Field First work harder behind the scenes. Customers can deploy faster, integrate more easily, and unlock greater value from the capabilities they already use.

READ ON TO LEARN MORE

Applied Intelligence, Delivered Where It Counts

One of the most significant milestones in Bluestack is the move of our AI Snapshot capabilities from pilot into production.

For the first time, Applied Intelligence is available to customers within live environments. AI Snapshot is embedded directly into operational workflows within Job Management (Connect) and Referral Management (Carelink), rather than introduced as a separate tool or experience.

“The real challenge isn’t more data; it’s making data more useful.
We want the right information, delivered simply, at the right moment and quickly”

Jon Woodforth, Chief Technology Officer at Totalmobile

What Is AI Snapshot?

“AI Snapshot is designed to do something deliberately simple:
to surface the most relevant context at the moment it’s needed.”

For back-office teams in Property and Care, AI Snapshot provides a clear, concise summary of the most relevant job or service-user information. This helps planning teams quickly understand context, risk, and next steps without navigating multiple records or screens.

For mobile workers in the field, that same intelligence is available at the point of service delivery.

The impact is practical and immediate:

““This is the first step in a longer journey. Throughout 2026, we’ll continue to introduce intelligence thoughtfully, ensuring it delivers clear value without adding complexity for our customers.”

Gareth Tolerton, Product Innovation Director at Totalmobile

This marks the beginning of a measured rollout of intelligence across the Field First platform. Throughout 2026, customers will start to see AI capabilities expand progressively across platform capabilities.

The Foundations That Enable Intelligence To Scale

While AI Snapshot is the most visible outcome of Bluestack, it is underpinned by equally important work across platform data and integration foundations.

Each stage of field service delivery rarely operates in isolation. Workforce data, scheduling, HR, and operational systems all need to work together. Often, integration is where friction creeps in.

As a core principle of our platform development, Bluestack strengthens how Field First integrates into existing enterprise ecosystems.

Rather than relying on bespoke, one-off integrations, Bluestack improves how the platform:

For customers, this translates into faster time-to-value, more reliable data flows between operational and financial systems, and a platform that fits naturally into established technology landscapes without forcing structural change or complex re-engineering.

Learn More: Field First Platform Release Notes

Continuous Improvement, Felt Everywhere

Alongside its platform and intelligence advancements, Bluestack also introduces a series of quality-of-life improvements across core Field First capabilities.

These enhancements focus on streamlining everyday tasks, reducing manual effort, and making planning, field execution, and worker safety smoother and more intuitive.

A Platform Designed To Evolve

Each platform upgrade builds deliberately on the last, strengthening foundations and introducing innovation at the right time, in the right way.

With Bluestack, Field First enters its next phase:

This is sustained progress and lays the groundwork for what comes next.

FIXES & KNOWN ISSUES

Any resolved bugs and outstanding items are listed in the technical release notes within Field First Hub → Help & Support.