Introducing Field First: Caha
A PLATFORM UPGRADE DESIGNED THAT ENABLES FIELD FIRST TO REACH FURTHER
The organisations we work with are operating in an increasingly complex world. Multi-party workforces, cross-geography operations, tighter compliance demands, and growing pressure to do more with less are not future challenges. They’re today’s reality for field service leaders across housing, utilities, care, and infrastructure.
That is exactly the ambition behind Field First: Caha. Caha is the latest Mountain Launch for the Field First platform, and it marks a meaningful moment in the platform’s evolution as Field First prepares for adoption in new geographies and new operating environments.
A Platform Built to Reach Further
Since launching Field First in June 2025, each Mountain Launch has built deliberately on the last. Ben Gorm established the foundation. Blackstairs unified identity and administration. Bluestack strengthened integrations and brought Applied Intelligence into live customer environments for the first time.
WITH CAHA, THE PLATFORM TAKES ITS NEXT STEP.
“With over a year of progressive platform development and the continued improvement under our belt, Field First can now reach customers delivering increasingly complex operations across new global markets. Caha is the release that continues to make this a reality for our customers.”
Chrissi Jackson, Chief Product Officer at Totalmobile
TLDR: Caha advances the platform across three connected dimensions — global reach, applied intelligence, and platform maturity. It is the release that makes Field First a platform gearing up for adoption in new geographies.
READ ON TO LEARN MORE
A Platform That’s Getting Ready for Every Market
Perhaps the most strategically significant story in Caha is one that may not be immediately visible to every customer: the platform is gearing up for international deployment. A core theme revealed at our Tm Take Off event in March 2026 sees us pursuing support and deployment of the Field First platform in new operating environments and new geographies. How?
Dynamic Scheduling now handles long-running, multi-day jobs natively, and introduces dedicated paired visit coordination with automatic synchronisation — keeping double-up visits aligned as the day evolves rather than relying on manual intervention. It also gains native multi-timezone support meaning customers managing jobs across APAC, the Nordics, Canada, or any other multi-region operation can now trust that their scheduling views show the right information, in the right time, for every market they operate in. This is a significant change that helps planning teams when considering jobs in worlds across multiple timezones.
Carelink gains configurable Service User ID support, replacing the hard dependency on NHS/CHI that has historically prevented deployment in non-UK care markets. For the first time, Carelink can be configured for any identifier standard, supporting deployment across international care environments with reduced setup effort or bespoke deployment effort.
Together, these changes open Field First’s most powerful capabilities to customers in markets that were previously out of reach.
“The internationalisation work in Caha has been built carefully and is more than a quick configuration change by our teams. Internationalisation is about ensuring a full quality experience of the platform travels to our customers, wherever they operate in the world.”
Chris Langley, Head of Product Operations at Totalmobile
A Platform Ready for Global Markets
Caha represents the cumulative effect of consistent platform investment. Across Job Management, Mobile Working, Rostering, and Asset Management, customers will find the platform meaningfully more capable in the areas that matter most to their operations.
Job Management receives contract-specific SLA calculations that vary by priority and contract terms, a dedicated Safe Digs hub for managing excavation compliance and Street Manager permits, and full Mobile Working integration for subcontractors on Job Management — including accurate job costing, configurable terminology, and automated Units of Measurement.
Mobile Working completes cross-platform availability for Forms Smart Look-up — the capability that arrived for Android users in Bluestack now extends to iOS, bringing real-time, context-specific data from trusted external systems into forms at the point of work. Caha also introduces mandatory visit task enforcement on iOS: critical steps can no longer be skipped or completed out of sequence, bringing iOS compliance in line with Android across the platform.
Workforce Rostering gains shift bid controls that prevent last-minute overtime acceptance, and smart availability visuals that give staff the information they need to make better leave requests before they submit them. This reduces declined requests and the management overhead that follows.
Asset Management takes a meaningful step toward becoming a true long-term planning tool, with investment forecasting that allows asset managers to configure cost models, lifecycle assumptions, and property categories to generate consistent, evidence-based capital programmes.
THESE IMPROVEMENTS, TAKEN TOGETHER, REFLECT A PLATFORM THAT IS GETTING MORE USEFUL, MORE CAPABLE, AND MORE DEEPLY INTEGRATED INTO THE OPERATIONAL REALITY OF THE ORGANISATIONS THAT RELY ON IT.
Learn More: Field First Platform Release Notes
Applied Intelligence: From Early Adoption to Scalable Deployment
Since Bluestack, AI Snapshot has been live in production for customers in Property & FM and Care — and the results have been compelling. Engineers and coordinators are saving 5–15 minutes per complaint in housing, and approximately 3 minutes per service user review in care. Those aren’t projected savings. They’re outcomes already validated in the field.
CAHA MAKES AI SNAPSHOT SIGNIFICANTLY MORE EFFICIENT TO SERVE, AS GARETH TOLERTON NOTES:
“The efficiency improvements in Caha change our AI conversation entirely. We can now talk to every eligible customer about AI Snapshot rollout. That opens up a much larger conversation.”
Gareth Tolerton, Head of Data and AI at Totalmobile
A Platform Designed To Evolve
Each release in the Mountain Launch cadence builds on the last. What Caha delivers is a platform that has, in just over a year, extended its reach into new global markets, deepened its operational capability across demanding field service scenarios, and continued to scale the intelligence that makes field workers more effective every day.
With Caha, Field First is:
- A platform deployable in new global markets without compromise
- A platform where operational complexity is handled natively, not worked around
- A platform where AI is moving from early adoption to broad, scalable deployment
There is more to come. Watch this space.
FIXES & KNOWN ISSUES
Any resolved bugs and outstanding items are listed in the technical release notes within Field First Hub → Help & Support.
