Delivering a more structured, safer experience for frontline workers
Field Service Management tools are only as good as the experience they offer users, and that’s why the latest release, Field First: Dartry, prioritises exactly that, evolving to enhance structure, safety and support for Field First users.
Organisations delivering critical field services face growing pressure from every direction. With regulatory advancements paired with increasing expectations on both speed and quality of experience, workers must do more, at a higher quality, and faster. The Field First: Dartry release aims to alleviate some of these strains, with AI-powered enhancements developed to directly answer customer pains and support a high-quality experience for both platform workers and end users.
The release focuses on strategic enhancements across public sector operations, housing, commercial field services, platform administration, AI governance and lone worker protection.
So, what’s new?
Improving reliability for public services
Key developments in Field First: Dartry have been designed to support workers across blue light and care and reablement sectors, helping organisations support better service delivery, with improved structures, flexibility, and goals, meaning the right workers with the right skills sets are attending jobs or visits when needed.
Enhancements can be seen across all sectors within rostering capabilities, supporting areas such as workforce management, care operations, double-up visit management and reablement goals.
For fire services, there are additional provisions to ensure regulatory compliance. In care and reablement, it becomes easier to track progress against care goals, supporting better-informed decisions about changing care needs.
These innovations are designed to help organisations improve compliance, coordination, service continuity and operational oversight.
Supporting housing providers with compliance and efficiency
Field First: Dartry supports a range of capabilities aimed at helping providers strengthen regulatory readiness while also improving operational efficiency, including updates supporting HHSRS and Awaab’s Law-related operational requirements, alongside enhancements to materials management, variations control and planned works management.
The release also strengthens asset and property management capabilities, helping housing providers gain better visibility of their estates and planned activities.
Delivering stronger commercial control
Commercial field service organisations require clear visibility over complex programmes, long running jobs, subcontractor relationships and billing processes.
This release expands programme management capabilities within job management, introducing improved visibility across orders, timelines, invoices and revenue performance for long-running jobs. New capabilities also support payment processes, billing transparency and document management.
The result is greater confidence in operational performance and commercial outcomes, supporting organisations as they manage increasingly complex customer and contractual requirements.
A secure, connected, AI-enabled platform
Following on from the success of the AI Snapshot launch and release of Field First Assistant in the previous release, Field First: Comeragh, Field First: Dartry introduces enhancements that support responsible and scalable AI adoption. Improved AI Hub permissions and access management, managed identity capabilities, customer satisfaction insights and streamlined access all mark the next phase of AI integration into the Field First platform.
The release also helps organisations gain earlier operational insight through enhanced visibility into customer satisfaction and service performance indicators.
Strengthening protection for lone workers
Workforce safety remains one of the most critical responsibilities for organisations managing frontline employees. Totalmobile’s lone worker protection solution has got an upgrade, with improved monitoring and auditing improvements, body camera integration capabilities and enhanced monitoring checks to help identify service issues more quickly.
The release continues to support organisations in creating safer working environments while ensuring operational processes remain robust, traceable and accountable.
Field First: Dartry, for safer, smarter field operations
Field First: Dartry brings together practical improvements across public services, housing, commercial operations, platform administration, AI governance and lone worker protection, helping organisations respond to rising expectations without compromising safety, quality or control.
From more reliable rostering, regulatory readiness and visibility across long-running work and governed access to AI-powered insights, every enhancement is designed to make complex field operations easier to manage and frontline work better supported.
The result is a safer, smarter and more insightful operating environment: workers have the tools and protection to perform at their best, leaders gain earlier insight and stronger oversight, and organisations can deliver accountable, high-quality services with greater confidence from the first visit to final completion.
