Customer Success
68% Reduction in Pre-Arranged Overtime with Smarter Workforce Management
Watch the Rostering Demo“One of the big pluses with Totalmobile is they reach out to stakeholders and are willing to listen, and that drives the development going forward.
Steve Beaton Head of Resource Management, Payroll and Pension Groups, Cambridgeshire Fire and Rescue Service
27
Fire Stations
68 %
Reduction in Pre-Arranged Overtime
Who Are They
Covering a diverse geography, from rural Fenland communities to the cities of Cambridge and Peterborough, the Service operates 27 fire stations with a mix of wholetime, day-crewed and on-call firefighters.
To support workforce planning across its complex operational environment, Cambridgeshire Fire and Rescue Service partnered with Totalmobile to improve visibility of workforce availability, streamline rostering processes and ensure resources could be deployed efficiently across the county
Challenge
Like many Fire and Rescue Services, managing operational availability across multiple station types, varying shift patterns and a geographically dispersed workforce presents a significant planning challenge.
Historically, workforce planning was managed through spreadsheets, making it difficult to gain a complete picture of crew availability, apply policies consistently and proactively manage staffing levels across the organisation.
The Service needed a more effective way to:
- Gain visibility of workforce availability across wholetime and on-call crews
- Manage crewing requirements centrally
- Support consistent implementation of workforce policies
- Improve reporting and compliance oversight
- Enable firefighters to manage availability more flexibly
- Ensure the right skills and resources were available when needed most
”Before implementing the Totalmobile Gartan solution, everything was done on Excel spreadsheets.
Steve BeatonHead of Resource Management, Payroll and Pension Groups
The Solution
“We’ve been able to be transparent and oversee all our crewing availability, both wholetime and on-call.”
Totalmobile’s Workforce Rostering Solution (Gartan) was introduced as part of its ongoing workforce management strategy. It created a single place to manage everything.
A key part of this delivery has been ongoing collaboration. Since going live, the team has continued to work closely with Totalmobile, including regular weekly check-ins to review performance, make adjustments and keep improving how the solution works for them.
Results
Totalmobile’s Field First Platform rosters:
27
Fire Stations
68 %
Reduction in Pre-Arranged Overtime
