Customer Success
Improving workforce availability and operational readiness across 61 fire stations
Watch the Rostering Demo“Being able to receive updates regularly on appliance availability and employee availability is fundamental to the success of our organisation.
Hannah Pattinson Senior Systems Specialist
1
Solution
61
Fire Stations
1,500
Staff
100 +
Volunteers
Who Are They
The organisation employs approximately 1,500 staff, supports more than 100 volunteers and operates 61 fire stations. Alongside core emergency response services, the organisation provides specialist capabilities including fire investigation, search and rescue, hazardous materials response and international support when required.
Challenge
Managing such a diverse workforce requires accurate visibility of staff availability, operational cover and workforce competence.
The service needed a solution capable of supporting both wholetime and on-call firefighters while maintaining a clear record of training and competence across the organisation.
The organisation also wanted to reduce reliance on administrative teams by providing staff with greater control over routine workforce processes. Previous ways of working limited opportunities for employees to manage activities such as training bookings and working pattern requests themselves.
As operational demands continued to evolve, the service required better access to workforce data and availability information to help ensure appliances remained available and communities continued to receive effective emergency response coverage.
”"We've allowed them to book their own courses, apply their own patterns, which is something that we've never had for our organisation in the past."
Hannah PattinsonSenior Systems Specialist
The Solution
“The solutions that Totalmobile are providing for us have really helped us in terms of our availability for on-call teams and for our wholetime teams.”
Hampshire & Isle of Wight Fire & Rescue Service implemented Totalmobile’s Workforce Rostering Solution (Gartan) to support availability management, workforce planning and competence management across both wholetime and on-call teams.
The solution provides:
A key part of this delivery has been ongoing collaboration. Since going live, the team has continued to work closely with Totalmobile, including regular weekly check-ins to review performance, make adjustments and keep improving how the solution works for them.
- Live updates on workforce and appliance availability, helping operational teams understand resource levels in real time.
- Detailed competence records also provide a comprehensive history of training and qualifications across the workforce.
- Self-service capabilities, allowing employees to complete tasks independently, including booking courses and managing working patterns. This has reduced administrative effort while improving the employee experience.
The service continues to work closely with Totalmobile to enhance integrations, develop API capabilities and support future requirements linked to fire sector standards, governance and workforce management.
”"We've put a lot more control into our users' hands which has taken a lot of the burden off of our administration teams internally."
Hannah PattinsonSenior Systems Specialist
Results
Totalmobile’s Field First Platform:
1
Solution
61
Fire Stations
1,500
Staff
100 +
Volunteers
