“Having the ability to have information in real-time is invaluable... when we are looking at justifying additional posts or capacity that information is golden.
Nicola Gibson HART/HART D2 Team Leader
27 %
reduction in waiting times. Average wait reduced from 11 days to 8 days.
70 %
increase in care hours
300
Service Users Supported
4 th
in Scotland for lowest delays
Who Are They
They manage and develop solutions utilising Totalmobile’s product suite, and work closely with services to improve their processes rather than simply digitising paper-based workflows.
One of the main services they support is the Home Assessment and Reablement Team, or HART, which provides Reablement and Care at Home services to elderly and vulnerable residents.
Challenge
The Council needed a connected, digital solution.
Prior to Totalmobile, Perth & Kinross Council’s care service relied on fragmented systems and manual processes that created administrative burden, limited visibility of capacity, and made it challenging to respond efficiently to growing demand.
The Council needed a connected, digital solution that would help:
- optimise scheduling,
- improve workforce visibility,
- and enable teams to deliver more care with existing resources.
The Solution
“Having the ability to have information in real-time is invaluable…”
By implementing Totalmobile’s product suite, Perth & Kinross Council created a more connected and efficient service. Teams gained real-time visibility of workforce activity and capacity,
- enabling smarter scheduling,
- reducing administrative effort,
- and ensuring resources were deployed where they were needed most.
This helped increase service capacity, support more people, and deliver significantly more care hours across the community.
Results
Totalmobile’s Field First Platform:
27 %
reduction in waiting times. Average wait reduced from 11 days to 8 days.
70 %
increase in care hours
300
Service Users Supported
4 th
in Scotland for lowest delays
