Housing association modernises repairs, compliance and asset management for 3,300 homes as part of a wider digital transformation programme
North Devon Homes (NDH) is transforming the way it manages repairs, compliance and asset information after selecting Totalmobile’s multi-award-winning Field First platform as part of a wider programme to modernise housing operations and replace legacy technology.
Managing more than 3,300 homes for over 10,000 customers across North Devon, the housing association reviewed its existing systems after its asset management platform reached end of life. Rather than replacing technology on a like-for-like basis, NDH used the opportunity to redesign how repairs, compliance and asset management work together, creating a more connected operating model to support customers, colleagues and future investment.
Once fully deployed, Totalmobile’s Field First platform will provide 160 colleagues with a single view of repairs, compliance, scheduling and asset information across the organisation. By bringing services together within a connected platform, NDH will have access to real-time information on repairs, asset performance and compliance, giving teams a stronger information base to support operational decision-making and longer-term investment planning.
Martyn Gimber, Chief Executive at North Devon Homes, said,
This investment is about much more than replacing technology. It is about giving our colleagues the tools, information and visibility they need to deliver the best possible service to our customers.
“By bringing repairs, compliance and asset management together into a single platform, we are creating a stronger foundation for the future. This will help us make informed decisions, continue to invest in our homes and ensure we are well positioned to meet the evolving needs of our customers and regulatory requirements.”
– Martyn Gimber, Chief Executive at North Devon Homes
The platform will introduce dynamic scheduling, integrated work order management, stock management, job costing, repairs diagnostics and consolidated invoicing. It has also been selected to support void management, cyclical servicing, property compliance, and evolving regulatory requirements, including Awaab’s Law, electrical safety regulations, the Housing Health and Safety Rating System (HHSRS), the Decent Homes Standard, and SAP10.
One of the biggest changes we're seeing across the housing sector is that organisations are no longer looking at repairs, compliance and asset management as separate challenges. They're asking how those services can work together to give teams a complete picture of every property and every resident.
“Replacing a legacy system creates a rare opportunity to rethink how an organisation operates. North Devon Homes has chosen to use that opportunity to build a more connected operating model, creating the visibility needed to support better decisions, strengthen compliance and help deliver better services for customers. That’s exactly where our Field First platform adds value.”
– David Webb, Managing Director for Housing and Facilities Management at Totalmobile
The programme reflects a wider shift across the housing sector as providers replace ageing systems with connected digital platforms that improve operational visibility and support evolving regulatory requirements. Rather than viewing technology as a standalone IT investment, housing organisations are increasingly using digital transformation programmes to reshape frontline services, strengthen compliance and improve outcomes for residents and customers.
About North Devon Homes
North Devon Homes (NDH) is a registered charity that was opened officially in February 2000 with the transfer of homes from the local authority. We are a non-profit-making housing association that seeks to provide affordable homes for people living in North Devon.
