The latest quarterly platform release helps organisations better understand customer satisfaction, improve visibility across complex programmes of work, and support more personalised care.
Totalmobile has launched Field First: Dartry, the latest quarterly release of its Field First platform, introducing new AI capabilities and improvements to help organisations manage complex jobs, coordinate subcontractors and support at-home reablement.
The latest release introduces CSAT Explorer, a new AI skill that helps organisations better understand satisfaction by exploring performance data, identifying trends, and highlighting areas of improvement.
Building on the Field First Assistant introduced in July in the previous Comeragh release, CSAT Explorer marks the first of several AI skills planned as part of the Field First roadmap. It gives teams a simple way to access useful insights and make more informed decisions about service delivery.
Dartry also introduces enhancements to Programmes of Work, giving organisations greater visibility and control over complex long-running jobs involving workers and subcontractors.
By bringing together key information, including job orders, timelines, billing, and subcontractor payments, teams can coordinate work more easily, track progress, and manage activities throughout the job lifecycle.
For care providers, improvements to service user goals and subgoals make it easier to monitor individual enablement needs and track progress towards recovery goals, helping organisations deliver more personalised support.
”"Dartry marks an important milestone in the evolution of Field First and our commitment to platform user enhancements. The highly anticipated launch of tangible Service User Goals and Programmes of Work capabilities for both workers and subcontractors marks an exciting step change for multiple areas of our business. We're hearing what our customers need, and we're responding.
Chrissi JacksonChief Product Officer at Totalmobile
“Rather than delivering standalone features, we're creating a multi-faceted, fully integrated platform, wrapped with AI capabilities, to help users access information, complete tasks, and make better decisions at greater speed, with increased efficiency."
Alongside these key developments, Dartry also introduces a range of improvements across workforce scheduling, lone worker safety and mobile accessibility, as well as enhanced housing compliance capabilities to help providers respond to requirements under Awaab’s Law and HHSRS. Together, these updates support safer, more efficient frontline service delivery.
To learn more about the Dartry release and explore the full range of new capabilities, visit our Blog: Field First – Dartry – Whats New?
Existing customers can also contact their dedicated Totalmobile account manager for further information
Field First: Dartry is available now to customers across the Field First platform.
