Creating greater visibility, faster repairs and stronger contractor collaboration

Rugby Borough Council delivers housing repairs and property maintenance services across its housing stock while supporting a wide range of public buildings and community assets.

Alongside maintaining existing housing stock, the council continues to invest in housing improvements and new affordable homes across the borough. The property services team is responsible for repairs, inspections, void property refurbishment and contractor management, ensuring residents receive safe, effective and well-maintained homes.

The organisation is committed to delivering value for money while maintaining high service standards and responding effectively to increasing scrutiny across the housing sector.

The council needed greater visibility across repairs operations, inspections, work in progress and contractor performance.

Managing multiple workstreams while providing timely updates to residents and senior leadership required access to real-time information and improved operational control.

The organisation also wanted to streamline repairs scheduling, improve reporting and strengthen collaboration with subcontractors while ensuring the service could respond effectively to regulatory expectations and tenant enquiries.

“Going from 10 minutes to one minute to book a job allows us to put more work in.”

Using Totalmobile’s Field First platform, Rugby Borough Council introduced a more connected and data-driven approach to managing repairs and maintenance services through the Job Management capability. Managers can access real-time visibility of inspections, work in progress, overdue jobs, budget information and operational performance through dashboards and widgets.

The council also uses Mobile Workforce Management capabilities to improve scheduling, allocate work more effectively and provide operational teams with the information they need to prioritise resources and manage workloads.

The subcontractor portal has further improved communication and transparency, enabling contractors and council teams to collaborate more effectively throughout the lifecycle of repairs and refurbishment work.