Building a smarter housing repairs service through connected operations

Rugby Borough Council delivers housing repairs and property maintenance services across its housing stock while supporting a wide range of public buildings and community assets.

Alongside maintaining existing housing stock, the council continues to invest in housing improvements and new affordable homes across the borough. The property services team is responsible for repairs, inspections, void property refurbishment and contractor management, ensuring residents receive safe, effective and well-maintained homes.

The organisation is committed to delivering value for money while maintaining high service standards and responding effectively to increasing scrutiny across the housing sector.

The council’s previous repairs system had evolved from an asset management tool and no longer provided the flexibility or automation required to support modern service delivery.

Scheduling relied heavily on manual processes and individual knowledge, making it difficult to optimise resources or scale operations effectively.

The organisation wanted a more intelligent platform capable of improving scheduling, reducing administration and supporting a broader digital transformation across housing services.

“The scheduling side of the system is the biggest thing and the most important thing to us.”

Following a procurement exercise, Rugby Borough Council selected Totalmobile based on its ability to deliver a joined-up solution across repairs, scheduling, reporting and field operations.

The council adopted Field First’s Job Management and Mobile Workforce Management capabilities to create a connected service that brings together repairs operations, contractor management, finance, compliance and field service delivery.

At the heart of the transformation is dynamic scheduling, enabling the organisation to allocate work more efficiently, reduce travel time and ensure the right operative is deployed to the right job at the right time.