Customer Success
Connecting people, data and repairs operations across 100,000 homes
Watch the Field First Demo“Residents are happy, we're seeing more work brought forward, diaries are finding gaps to fill and it's more efficiently planning those routes.
Chris Hone IT Director at Fortem
100 k
Homes Supported
400 k
Repairs Delivered Annually
10 k
Kitchens & Bathrooms Installed Each Year
Travel Time -
Reduced Through Dynamic Scheduling
Who Are They
The organisation supports approximately 100,000 homes, completes around 400,000 repairs annually, and undertakes major investment programmes including kitchens, bathrooms and decarbonisation projects.
As client expectations continue to evolve, Fortem’s technology platform plays a critical role in helping the organisation deliver efficient, resident-focused services while maintaining visibility across complex field operations.
Challenge
Fortem wanted more than a traditional mobile workforce solution.
As service delivery became increasingly complex, the organisation needed a platform capable of connecting repairs management, field operations, scheduling, subcontractor management and future innovation initiatives.
The business required:
- Better visibility of work in progress.
- Faster diagnosis and scheduling of repairs.
- Improved contractor collaboration.
- More efficient workforce deployment.
- Better access to operational and commercial data.
- A platform capable of evolving alongside customer requirements.
”"We need a solution that's moving forward, bringing new innovation, new features and new ideas that we can take to our business and clients."
Chris HoneIT Director at Fortem
The Solution
“You’re pulling the summary from that in an easily digestible format.”
Fortem adopted Totalmobile’s Mobile Workforce Management and Job Management capabilities before extending usage across broader operational processes. The organisation rolled out mobile working capabilities across its workforce and subsequently implemented additional back-office functionality through Connect.
The platform provides:
- Workforce scheduling and job management.
- Dynamic scheduling and route optimisation.
- Real-time job visibility.
- Contractor portal functionality.
- Materials and commercial tracking.
- Client and operational reporting.
Fortem has also expanded its use of the wider Totalmobile platform, integrating additional capabilities as part of its ongoing digital transformation roadmap.
”"We started to explore the wider Totalmobile product solution set and came across their Job Management capability which we saw a lot of potential for."
Chris HoneIT Director at Fortem
Results
Totalmobile’s Field First Platform:
100 k
Homes Supported
400 k
Repairs Delivered Annually
10 k
Kitchens & Bathrooms Installed Each Year
Travel Time -
Reduced Through Dynamic Scheduling
- Improved dynamic scheduling and workforce utilisation.
- Reduced travel time across field operations.
- Faster appointment availability for residents.
- Improved call handling efficiency.
- Better subcontractor visibility and collaboration.
- Enhanced commercial visibility through real-time materials and cost tracking.
- Greater flexibility to support new contracts and client requirements.
”"It moves on from some of the traditional ways of managing work management into something much more flexible."
Chris HoneIT Director at Fortem
