Customer Success
Transforming engineering inspections with connected field operations and real-time intelligence
Watch the Field First Platform Demo“We now have massive clear water between the service that we provide and any other rival in our space.
Martin Ball Head of Engineering Inspection, Allianz Engineering Inspection Services
400 +
Inspection Units Per Day
71 %
Customer Satisfaction
7 %
Increase in Productivity
38 + minutes
saved per day
Who Are They
Supporting more than 35,000 customers through a nationwide workforce of approximately 640 engineer surveyors, Allianz Engineering Inspection Services is part of the wider Allianz Group, one of the world’s leading insurance and financial services organisations.
Engineers work across a wide range of environments, carrying out inspections of critical equipment and assets while ensuring compliance and helping customers manage operational risk. This creates unique challenges around workforce scheduling, mobile working, reporting accuracy and access to information in environments where network connectivity cannot always be guaranteed.
”"We see them as partners and not software providers."
Martin BallHead of Engineering Inspection, Allianz Engineering Inspection Services
Challenge
“We particularly wanted a system that was platform-based.”
As customer expectations increased and operational demands evolved, Allianz recognised the need to modernise its engineering inspection operation. Engineers were working with paper-based processes, manual note-taking and disconnected reporting workflows that created inefficiencies for both field teams and back-office staff.
The organisation wanted to create a more connected field operation that would:
- Reduce administrative effort for engineers.
- Improve productivity and workforce utilisation.
- Eliminate duplicate data entry.
- Improve reporting accuracy and compliance.
- Support engineers working in locations without mobile connectivity.
- Create better visibility across operations and field performance.
A key requirement was ensuring engineers could continue working seamlessly in environments such as lift shafts and plant rooms where mobile signal is often unavailable.
The Solution
“My team can now access information in real time, which we’ve never been able to do before.”
Allianz partnered with Totalmobile to transform its field operation through a connected mobile workforce platform built around field data capture, Dynamic Scheduling, reporting and real-time operational visibility (Field Service Intelligence).
Using Totalmobile’s Mobile Working capability, engineers can access visit information, complete inspections, capture compliance data and submit findings directly from the field. Information synchronises seamlessly with backend systems, enabling reports to be generated automatically without the need for engineers to manually rekey information.
The solution was specifically designed to provide a fully offline experience, ensuring engineers can continue working regardless of mobile connectivity. Configurable digital forms and intelligent workflows allow inspection data to be captured accurately at the point of service while giving Allianz greater visibility across operations.
Over time, the partnership has evolved beyond mobile working to support broader goals around workforce scheduling, operational visibility, intelligence and future innovation.
”"We are more productive. We have more time on site. We have less travel time."
Martin BallHead of Engineering Inspection, Allianz Engineering Inspection Services
Results
Through Totalmobile's solution, Allianz achieved:
400 +
Inspection Units Per Day
71 %
Customer Satisfaction
7 %
Increase in Productivity
38 + minutes
saved per day
