Building a scalable platform for growth across social housing maintenance services

Cardo Group is a group of property maintenance businesses delivering responsive repairs, voids, compliance services, cyclical maintenance and planned works for social housing providers and public sector organisations.

Operating across the South East, South West, Midlands, South Wales and beyond, the organisation supports a growing client base through a combination of directly employed teams and specialist supply chain partners.

Today, Cardo employs approximately 800 people and continues to expand through organic growth and acquisitions, with ambitious plans to extend its footprint and service offering in the years ahead.

As Cardo expanded, the organisation needed a workforce management platform capable of supporting multiple businesses, clients, geographies and operating models.

Different subsidiaries were using different systems and processes, making it increasingly important to establish a common platform that could support consistency across the group.

The team also required a solution that could accommodate the varying requirements of housing providers and public sector clients while providing enough flexibility to support future growth. Beyond workforce scheduling, Cardo wanted a technology partner that could evolve alongside the business and help address emerging industry challenges through innovation and product development.

“The Totalmobile solution enabled us essentially to complete our clinical work in front of the client and automate a lot of the referrals.”

Cardo initially implemented Totalmobile’s Job Management and Mobile Working solutions within its founding business before selecting Totalmobile as the strategic workforce management platform for the wider group. Since then, the organisation has been introducing the platform across subsidiary companies as part of a wider programme of operational standardisation and growth.

By bringing workforce management, Dynamic Scheduling and operational information into a single platform, Cardo has improved visibility across teams and removed many of the challenges associated with managing information across multiple systems. The platform supports dynamic scheduling and dynamic dispatch, helping teams respond quickly when plans change during the working day.

Cardo is now working closely with Totalmobile to extend its capabilities further through solutions such as: