Deploying a connected platform for housing repairs, compliance and workforce safety

The Hyde Group is one of the UK’s largest housing providers, delivering housing, community and support services across a diverse portfolio of homes and neighbourhoods.

The organisation manages approximately 125,000 homes and communities through its wider group operations, while its housing services support tens of thousands of residents across a range of tenures.

Across the organisation, housing, repairs, compliance, neighbourhood and property services teams deliver essential services every day. This includes large numbers of field-based colleagues responsible for repairs, maintenance, inspections, tenancy support and customer-facing housing services.

As Hyde continued its digital transformation journey, the organisation sought a technology platform that could support both operational efficiency and an improved customer experience while providing greater visibility across service delivery.

Prior to working with Totalmobile, Hyde’s repairs, servicing and compliance activities were managed across multiple systems, processes and contractor environments.

This made it difficult to maintain a consistent view of operational performance and compliance across the organisation.

The team wanted to move towards a more connected and digitally enabled service where residents could easily engage with repairs services, frontline teams had access to better information, and managers could make decisions using real-time operational data.

Alongside operational challenges, Hyde also recognised the need to provide enhanced protection for colleagues working alone in communities and residents’ homes. With approximately 620 lone workers operating across housing, support and maintenance services, the organisation needed a solution that could improve safety without disrupting day-to-day service delivery.

Over a longstanding partnership, Hyde has expanded its use of Totalmobile technologies to support multiple operational areas across the organisation.

Today, the Field First platform helps Hyde manage housing repairs, servicing, compliance activities, field operations and workforce safety through a connected operational environment.

For repairs and property services teams, Totalmobile provides workforce management, Scheduling, Mobile Working and real-time operational visibility (Field Service Intelligence). Teams can access live job information, deliver updates instantly and provide residents with more timely communication regarding appointments and repairs.

The platform also brings together servicing and compliance activities into a single view, helping managers understand programme performance, monitor compliance obligations and improve contractor oversight.

To further support employee wellbeing, Hyde implemented Totalmobile Lone Worker Protection to safeguard lone workers operating across housing and maintenance services.

Features including:

provide colleagues with additional support and confidence while undertaking visits in diverse and sometimes challenging environments.