Customer Success
Smarter Screening for the Criminal Justice System
Watch the Mobile Workforce Management Demo“That significantly reduced the sort of administrative overhead for our practitioners, which meant they could see more people.
Peter Griffin Service Manager, Kent & Medway NHS & Social Care Partnership
Who Are They
Their role is to identify vulnerabilities, help individuals access appropriate support and provide information that can help inform criminal justice decisions.
The service screens for up to 13 different vulnerabilities and supports people both within police custody settings and as they prepare to leave prison, helping them access services such as housing, healthcare and wider community support.
Challenge
The team wanted to move beyond a referral-led model, where individuals were only assessed when identified by police officers.
Many vulnerabilities can be hidden, and the service wanted to offer support more consistently by screening everyone entering custody rather than relying on referrals alone.
This change dramatically increased demand, requiring practitioners to engage with four to five times more people while maintaining a consistent standard of service across different locations and practitioners. At the same time, the organisation needed stronger reporting processes and more effective ways to provide information back to NHS England.
”"We wanted to move away from a referral based service to a service where we try to see everybody in custody and offer them something without the need for the police to refer them."
Peter GriffinService Manager, Kent & Medway NHS & Social Care Partnership
The Solution
“The Totalmobile solution enabled us essentially to complete our clinical work in front of the client and automate a lot of the referrals.”
Totalmobile’s Workforce Rostering Solution (GRS) gave them that structure. It created a single place to manage everything. From there, it was about tailoring it to work for the team and the service.
Totalmobile enabled practitioners to complete assessments directly with service users during the interaction, rather than conducting interviews and then spending additional time completing documentation and referrals afterwards.
Workflows were configured to support the team’s screening process, capture information consistently and automate many referral activities. This:
- reduced administration,
- improved governance
- and created greater visibility into how services were being delivered.
