Customer Success
Modernising housing repairs with real-time visibility and cloud-based job management
Watch the Field First Platform Demo“We have undergone a remarkable transformation through Totalmobile's solutions.
Becky Oliver Head of Building Services, Monmouthshire Housing Association
99 %
Compliance
10 +
Years in Partnership
Who Are They
In 2022, they made the decision to adopt an innovative cloud-based repairs solution. They began their transformative journey in 2023 by transitioning to Mobilise and Connect, aiming to enhance their operations’ efficiency, aesthetics, and user experience.
The utilisation of user-specific KPI Boards further improved their workflow. By addressing issues associated with real-time reporting, the dashboard solution offered timely data for making well-informed decisions.
”"The enhanced efficiency, real-time data, and customised features have not only improved compliance recording, but have also allowed managers to actively interact with the system. The notable benefits on collaboration, cost control, and overall operational efficiency have been truly impressive."
Becky OliverHead of Building Services
Challenge
“The journey really for us is about how do we move from server-based systems to cloud-based systems.”
Monmouthshire Housing’s legacy repairs platform was built around traditional server-based infrastructure and increasingly struggled to support the organisation’s ambitions for modern, data-driven service delivery. Reporting processes were heavily reliant on manually produced reports, while users had limited access to operational information and performance data.
The organisation wanted to move towards a cloud-based environment that would:
- Improve visibility across repairs and maintenance activities.
- Reduce reliance on manual reporting processes.
- Enable better operational and financial oversight.
- Give staff greater control over performance data and reporting.
- Improve communication with residents and contractors.
- Support future growth and continuous improvement.
The Solution
“My team can now access information in real time, which we’ve never been able to do before.”
Following more than ten years as a Totalmobile customer, Monmouthshire Housing Association began a major modernisation programme in 2023 with the implementation of cloud-based job management and mobile workforce capabilities. The solution combines Totalmobile’s Job Management and Mobile Working capabilities to support repairs, inspections, reporting and operational workflows.
The implementation brought together operatives, administrators and managers during the design process, helping ensure the platform reflected the needs of different users across the organisation. KPI boards, dashboards and role-specific reporting capabilities were configured to provide greater self-service access to operational information.
The solution also introduced:
- Real-time job costing and labour visibility.
- Digital inspections and forms management.
- Mobile updates from field workers.
- Resident appointment notifications and reminders.
- Automated recurring job management.
- Enhanced subcontractor communication.
Looking forward, Monmouthshire Housing Association is poised to continue leveraging Totalmobile’s innovative solutions to further enhance their service delivery and meet the evolving needs of their community.
Results
Totalmobile’s Housing Solution Achieved:
99 %
Compliance
10 +
Years in Partnership
