How to Consolidate Field Service Operations
Managing company acquisitions and group consolidation can be challenging. With growing pressure from rising service costs, skill shortages, customer SLA demands and the need to attract and retain external investment, how can operational system consolidation offer a much needed timely and transformative solution?
Navigating the Lone Worker Protection Landscape
In today’s world of work, ensuring the safety and well-being of your employees—especially those working on their own—is more than just a regulatory requirement. It’s about creating a supportive environment that values every team member. This blog explores the landscape of lone worker protection, the physical and mental challenges these workers face, and why adopting modern safety solutions is essential.
What is Dynamic Scheduling?
Dynamic workforce scheduling involves using clever software to manage your field workforce and their workflows, taking into consideration business objectives, staff availability, skills and day-to-day disruptive occurrences. The solution makes the scheduling decisions for you.
What is First Time Fix Rate?
The First-time fix rate (FTFR) is a calculation that shows the success of field workers in completing a job on their first attempt. In practice, this is service where a technician finishes the job with no need for extra parts, data, or information. This prevents delays, cancellations, and follow-up appointments.
