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Plan, Do, Review: The Commercial Field Service Solution

A complete framework for managing commercial field service operations

Build the best possible plan ‘A’ making the very best of the available field workforce.

Manage reactive, planned maintenance and compliance work from a single, connected platform.

Consider current business rules, SLA's and customer preferences.

Swiftly and accurately respond to in-day change.
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99.7%

of inspections up to date

10%

Higher profit margin

95%

Customer retention

Enhancing workforce productivity by effectively managing in-day variability and optimising the scheduling of tasks

Plan: Build the Right Schedule From the Start

Define your scheduling objectives and build a plan that reflects them 

Every commercial contract has different priorities — some are SLA-driven, some prioritise travel efficiency, others need specific skills matched to specific sites. Totalmobile lets you define scheduling objectives up front, then creates efficient schedules automatically against them. 

  • Optimise workforce skill matching — the right engineer, with the right skills, sent to the right job, ensuring 1st time fixes.  
  • Reduce travel time and travel costs with route-optimised scheduling and maps and travel routes built into the planning view. 
  • Dynamically respond to changes as they happen, rebalancing the plan without starting from scratch. 
  • Access scheduling dashboards to see the full picture of your workforce, jobs and availability at a glance. 
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Do: Deliver Compliant, Connected Work in the Field

Give your field teams the tools to deliver — and prove it

Commercial field service depends on getting engineers what they need on site, wherever that site is. Totalmobile’s enterprise mobile application gives field teams everything required to complete work to standard, first time. 

  • Configurable customer workflow — build workflows around how your customers and contracts actually work, not a generic template. 
  • Geofencing and location visibility —  know where your workforce is and keep them safe — geofencing, location visibility and lone worker protection are built into the same platform your engineers already use, with SOS alerts and check-ins available at any time. 
  • Offline capability — full functionality even with no signal, since commercial sites are often in basements, plant rooms or remote locations. Data syncs automatically the moment connectivity returns. 
  • Ensure compliance to process and contract — digital checklists, signatures and photo evidence mean every job has a clear, audit-ready record of what was done and by whom, protecting you in disputes and speeding up invoicing.
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Mobile Working dashboard, the fsm solution

Review: Understand Performance, in Real Time

Turn what happened today into a better plan tomorrow 

A plan is only as good as your ability to learn from how it played out. Totalmobile’s Field Service Intelligence gives you that visibility. 

  • Real-time service updates — know what’s happening across your workforce as it happens, not at end of day. 
  • Real-time risk management — spot SLA breaches, access issues or compliance gaps as they emerge, not after the fact. 
  • Employee performance management — identify high performers and pinpoint where coaching or adjustment is needed. 
  • Executive overview dashboard — a single view of operational health for leadership, without digging through reports. 
  • Trend identification & guidance — understand recurring patterns (delays, no-access, rework) so you can fix root causes, not just symptoms. 
  • Get compliance status at a glance — track the compliance position of your assets and contracts in real time, so nothing slips through between visits –  
  • Management by exception — surface only what needs attention, so managers aren’t sifting through data that’s performing fine. 
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Enhancing Productivity

We have boosted operational margins by 150%. We’re more productive, have more time onsite, spend less time travelling and our field
engineers work less…”

Martin BallHead of Engineering and Inspection, Allianz Inspection Services

Make a positive impact on your workforce productivity and management. Come to Totalmobile.

“We can’t find anything else that does what Totalmobile does… it really was a no-brainer to deploy it to our European Operating Companies” - Steve Randall, Head of Service CoE, BDR Thermea Group.

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